Program Assistant - PSRC

Job Description:

Job Title: Program Assistant-PSRC

Location: Saint Louis, MO

Department: Adult Community Services

Employment Type: Full-time

Job Summary:
Join our compassionate and collaborative team as a Program Assistant and be a vital part of a mission-driven organization committed to making a difference in the lives of others. At Preferred Family Healthcare, you’ll find meaningful work supporting individuals, strong teamwork, and an environment where every team member is valued. If you have exceptional organizational skills, a calm and professional demeanor, and a heart for helping others, this is the opportunity for you.

As a Program Assistant, you’ll support the ACTTAY multidisciplinary team by coordinating and monitoring all non-clinical operations. You will be the front line for clients and families, ensuring communication flows smoothly between clients and team members, de-escalating situations when needed, managing scheduling and records, and overseeing intake and referral processes to maintain continuity of care. This role offers a unique blend of administrative support and human connection, ideal for individuals with a service mindset who thrive in a fast-paced environment.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Coordinate and manage monthly, weekly, and daily scheduling for clients
· Participate in daily staffing meetings to stay aligned with the team’s goals and client needs
· Serve as the first point of contact, greeting visitors and assisting clients, families, and agencies with questions
· Triage phone calls and in-person concerns; de-escalate client situations and temporarily manage crises until clinical staff is available
· Facilitate communication between clients and team members and ensure prompt and accurate information sharing
· Manage client intake and referral processes with accuracy and attention to detail
· Maintain and monitor client charts, ensuring all documentation meets quality and regulatory standards
· Collect and organize data for internal reports and statistical tracking
· Order and oversee supplies, equipment, and furniture for the unit
· Track mileage for program vehicles and coordinate vehicle maintenance
· Provide oversight of landline and mobile phone systems
· Assist with updating agency policies and act as the department’s policy point of contact
· Provide backup phone coverage during absences or high-volume periods

Education, Experience, and/or Credential Qualifications:
· Education and/or experience in human services, office management, or both
· Strong knowledge and skills in administrative support
· Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

Additional Qualifications:
· Must be at least 18 years of age
· Valid driver’s license, current auto insurance, and acceptable driving record required
· Ability to work with confidential information
· Highly organized, detail-oriented, and effective communicator
· Comfortable working in a diverse, fast-paced environment
· Able to build rapport with internal teams and external partners

Physical Requirements
· Ability to sit for extended periods; occasional walking and standing
· Ability to lift or move up to 10 pounds occasionally
· Frequent use of hands, fingers, and arms for typing and writing

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness