Senior Quality Engineer

It's a new day with a new opportunity at 8am! 

About the role:

8am is seeking a Senior Quality Engineer to join our team and help drive a culture where quality is not a phase - it’s a mindset embedded in every conversation, decision, and line of code.

In this role, you’ll serve as both a customer advocate and a technical leader within your embedded scrum team. You’ll design and execute thoughtful testing strategies across UI, API, and backend systems, ensuring our SaaS platform delivers reliable, secure, and high-quality experiences. As a senior member of the team, you’ll influence quality practices across engineering, mentor others, and lead initiatives that directly impact customer trust and product excellence.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Customer Advocacy & Quality Ownership

  • Champion the customer experience by designing test scenarios that reflect real-world usage
  • Identify risks early, challenge unclear or incomplete requirements, and raise quality concerns proactively
  • Ensure defects are thoroughly documented with root cause analysis and clear customer impact
  • Drive improvements in key quality metrics, including Defect Leakage Rate

  Test Strategy & Execution

  • Design and execute comprehensive test strategies across UI, API, and database layers
  • Create and maintain high-quality test cases that tell the story of customer interactions
  • Perform exploratory, functional, and non-functional testing (performance, security, etc.)
  • Collaborate with engineering and SDET teams to identify and prioritize automation opportunities
  • Contribute to and leverage automation frameworks (Python/Playwright/pytest) where applicable

  Technical Leadership & Collaboration

  • Act as a quality leader within your scrum team and across teams when features span multiple systems
  • Mentor junior engineers and contribute to process improvements and best practices
  • Partner with Product and Engineering to ensure features are testable, scalable, and aligned with customer needs
  • Participate actively in Agile ceremonies with a focus on quality advocacy
  • Serve as a Subject Matter Expert (SME) for specific product areas

  Technical Execution & Environment Management

  • Perform UI, API, and SQL testing in complex, multi-tenant SaaS environments
  • Use tools like Postman and CLI environments (bash/zsh) for testing and troubleshooting
  • Work with cloud-based systems (AWS or similar), logs, and distributed architectures
  • Support testing in containerized environments (Docker, Kubernetes) and CI/CD pipelines

About you:

• 4–7+ years of experience in software quality engineering, ideally in SaaS or FinTech environments
• Strong experience testing across UI and API layers, with solid understanding of REST APIs
• Proficiency with test management tools (e.g., Qase, TestRail) and defect tracking systems
• Working knowledge of Python or similar scripting languages for test automation
• Comfortable working in Linux/CLI environments and analyzing logs for troubleshooting
• Familiarity with cloud platforms (AWS), CI/CD pipelines, and modern DevOps practices
• Experience with version control systems like Git (GitHub, Bitbucket)
• Strong understanding of Agile/Scrum methodologies
• Proven ability to mentor others and drive quality initiatives
• Excellent communication skills, with the ability to translate technical issues into customer impact
  
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innova