Employee Benefits Client Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Client Coordinator to join our growing team in Jacksonville, FL. 

The Employee Benefits Client Coordinator serves as the secondary service contact for the Account Manager and acts as support for the benefits department. This position is primarily responsible for assistance with data entry, day to day servicing, eligibility, and production of materials. 

How You Will Contribute: 

• Triage and reply to incoming emails and phone calls to help resolve service issues, which should be responded to within 24 hours of receipt 

• Report client enrollment adds, changes, and terminations to carriers/vendors within 5-business days of receipt, or by last day of qualified event window, whichever is soonest 

• Print, assemble, and ship enrollment kits, benefit guides, proposals, and other documents as directed by Account Manager, Team Leader, and/or Producer 

• Assist with open enrollment webinars/videos  

• Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics. 

• Collect and review plan policies, contracts, certificates, plan documents, and SPDs, notifying Account Manager of any errors or inconsistencies 

• Update BenefitPoint plans and products with accurate plan, rate, and commission information 

• Audit first billing statement after renewal to verify plans, rates, and enrollment 

• Ensure compliance with Insurance Operations (IO); notify Account Manager of anything they see that does not meet IO requirements, escalate to Team Leader if necessary 

• Ensure all applicable data is kept accurate and files maintained  

• This position does not advise, negotiate, or place insurance; this position does not confirm coverage to members or providers 

Licenses and Certifications:  

• Must obtain state Life and Health Insurance Licenses within 6-months of employment 

Skills & Experience to Be Successful: 
 

• High School diploma or equivalent  

• Bachelor’s Degree (Preferred) 

• 1-3 years of experience in insurance or medical field (Preferred) 

• Proficient with MS Office Suite  

• Exceptional oral and written communication 

• Ability to maintain a high level of confidentiality 

• Prior employment or internship in an office setting  

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enh