Field Service Technician II - New York City

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

 

About the Role:

At Boston Scientific, the Field Technician II will interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA’s, event registration, candidate requests, etc.). Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems.

 

Interested in hearing from a Field Service Technician at Boston Scientific? Check out our video, featuring Bob, to learn more about the role: https://videomy.co/sh2Iydw  

 

Your Responsibilities will Include:

• Reporting of field activities
• Electronic troubleshooting and component replacement
• In-servicing/training medical personnel
• Preventative and corrective maintenance
• Reporting all other complaints regarding products and documenting in complaint handling system for follow-up
• Equipment upgrades
• System installation
• Perform other related duties as assigned, including special projects

 

Required Qualifications:

• Two-year college degree (AA) preferred with a Biomedical or electronics major (equivalent education accepted)
• Able to work independently and responsibly with some supervision & manage multiple assignments effectively.
• Excellent computer networking, equipment troubleshooting, administrative and communication skills.
• Familiar with all standard electronic test equipment, including Digital Multi-Meters and safety analyzers.
• 2+ years’ experience required in field service equipment, 2+ years’ experience preferred in medical equipment.
• Ability to travel approximately 75% of the time.
• Ability to travel at a moment’s notice and for multiple days without constraints.
• Have a vehicle for service five years or newer and meet insurance requirements for business.
• Have a clean driving record.
• Ability to occasionally lift heavy items up to 75lbs.

 

Preferred Qualifications:

• Prior Technical Field Service, Biomedical, or Military technical MOS
• Electrophysiology, Laser, Medical Imaging, or Cath Lab technical/Clinical experience

 

The anticipated hourly base pay range for this full time position working at this location will be $25.10 or from $25.10 to $42.65, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com.  At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range.  BSC considers various factors in determining actual compensation for this position at the expected location.   Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.  

 

Requisition ID: 595768

 

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement/ The foal of the drug testing is to increase workplace safety in compliance with the applicable law.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global c