Director of Quality

Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.
We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.

As the Director of Quality, you will be an individual contributor with a 100% focus on end-to-end performance and reliability of our products and services. While you may build a team over time, your initial role will be a hands-on leadership position with direct influence over quality assessments and the implementation of quality standards. This position will focus on cross-functional collaboration with Software Engineering, Device Engineering, and Operations teams.

 

*This is a local position based in Birmingham, and you will work closely with leadership to ensure that quality standards align with overall product and service delivery goals.

 

Key Responsibilities:

 

Quality Assurance & Performance Measurement

• Measure End-to-End Quality: Objectively evaluate the quality of existing services and systems to prioritize fixes that will benefit both customers and business outcomes.
• Establish Quality Standards: Collaborate with management and engineers to define quality and reliability standards based on product and consumer requirements.
• In-Process Inspection: Develop testing methods and procedures to assess service delivery processes, ensuring continuous improvement in quality.
• Quality Documentation: Create and maintain a product quality documentation system by writing and updating quality assurance procedures.
• Performance Benchmarking: Develop and publish baseline performance metrics for products and services. Identify areas for performance improvement across the software and hardware domains.

Quality Alignment & Planning

• Align with Product Schedules: Ensure quality assessments are closely aligned with overall product and service delivery timelines.
• Planning & Estimation: Accurately plan, estimate, and track the delivery of quality team’s workload and tasks.
• Operational Requirements: Schedule and assign quality assurance tasks to meet operational needs and follow up to ensure completion and results.
• Budget Management: Develop and manage quarterly and annual budgets for the quality team.
• Goal Setting: Influence company-wide goal setting, break them down into actionable sub-goals for the quality team, and track progress.
• Resource Management: