Customer Quality Manager (Onsite)

Date Posted:

2024-09-04

Country:

United States of America

Location:

HTX36: Richardson, TX 3200 E Renner Rd , Richardson, TX, 75082-2402 USA

Position Role Type:

Onsite

Collins Aerospace is looking for a talented Customer Quality Assurance Manager to join our team in Richardson, TX. This position provides the opportunity to gain experience working with customers and across multiple disciplines with Collins Aerospace. Candidates will have a direct impact on customer satisfaction metrics.

A successful candidate will develop strong customer relationships and manage the customer satisfaction metrics for the assigned customers. You will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate Mission Systems products and processes, analyze root causes of deficiencies and ensures proper corrective actions are implemented in a timely manner. You will participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer.

This position requires the ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. An ability to interpret customer requirements and assess Collins Aerospace ability to satisfy them with our current Quality Management System.

What You Will Do:

• Ensures that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving.
• Develops and implements program quality plans.
• Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem
• Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.
• Attend and have participation in group meetings, teleconferences and/or training required.
• Actively participate in initiatives for continuous improvement.
• Analyze and report metrics monthly

Qualifications You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract 
• Methodical with a working knowledge of Quality System, AS9100
• Has a solid understanding of the fundamentals and tools of the discipline and role

Qualifications We Prefer:

• Effective problem-solving, analytical thinking, and decision-making abilities
• Proficient in Microsoft Office applications
• Clear communication and presentation skills
• Excellent interpersonal skills
• Strong planning and presentation abilities

What We Offer:

• This position may be eligible for relocation

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  

• Tuition reimbursement program 

• Student Loan Repayment Program  

• Life insurance and disability coverage  

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

• Birth, adoption, parental leave benefits 

• Ovia Health, fertility, and family planning  

• Adoption Assistance           

• Autism Benefit  

• Employee Assistance Plan, including up to 10 free counseling sessions  

• Healthy You Incentives, wellness rewards program 

• Doctor on Demand, virtual doctor visits  

• Bright Horizons, child and elder care services 

• Teladoc Medical Experts, second opinion program  

• And