Technical Sales Manager (Pre and Post-Sales Engineering), SASE, MSP

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

Job Description

Your Career

As a Technical Sales Manager (Pre and Post-Sales) for SASE, you will establish yourself as a trusted advisor to your assigned Managed Service Providers (MSP’s) and partners, working closely with their Service Delivery and Service Assurance teams, enabling them on Palo Alto Networks’ products (specifically Prisma SASE), and be the escalation point for those teams for any issues that require technical assistance.  You will serve as the customer/partner's advocate within Palo Alto Networks and, based on learnings from your customer base, you will provide valuable feedback and input to our product management teams on new feature requests and product improvements. 

Your Impact 

• Establish yourself as a trusted advisor to your assigned Managed Service Providers (MSPs) and partners, working closely with their Service Delivery and Service Assurance teams, enabling them on Palo Alto Networks’ products (specifically Prisma SASE), and be their escalation point for any issues that require technical assistance.
• Act as the customers’ advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved, ensuring ongoing partner & end customer happiness, support, and adoption
• Architect and propose validated solutions for partners to provide SD-WAN and full SASE to their customers to scale Service Delivery and Service Assurance capabilities
• Identify and document specific problems with prospective and current customers that can be solved through the deployment of integrated solutions
• Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the pre-sales process
• Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases. 
• Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
• Pursue continuous self-improvement and learning to maintain technical leadership of  applicable technologies (SD-WAN, SASE, data center, SDN, public cloud, security, networking, etc.)

Qualifications

Your Experience

• 8+ years of work experience, ideally with relevant experience as a professional services engineer, resident engineer, consultant or IT/operations engineer
• 5+ years experience working at or supporting an MSP in SD-WAN/SASE technologies is preferred
• Experience with configuring, implementing, and maintaining network security solutions (Prisma SASE is highly preferred)
• Additional technical capabilities to include from among the following:
  • WAN technologies
  • MPLS, MetroE, Leased Lines, Broadband
  • Tunneling protocols - SSL/TLS, IPSec, GRE, DMVPN
  • IP Routing - BGP, OSPF, Static, Network Address Translation
  • Network security capabilities - IPS/IDS, Zone-Based Firewalls, Sandboxing, CASB, DLP, Zero Trust concepts
  • Virtualization technologies - ESX, KVM, Xen, Microsoft 
• Bachelor's degree or higher or equivalent military experience preferred

Additional Information

The Team

SASE technologies have taken center stage and Palo Alto Networks has made significant investments in best-in-class cap