Patient Scheduler - Lead

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center.  Please review the following instructions prior to submitting your job application:

• Provide all of your employment history, education, and licenses/certifications/registrations.  You will be unable to modify your application after you have submitted it.
• You must meet all of the job requirements at the time of submitting the application. 
• You can only apply one time to a job requisition. 
• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00052376

Job Category:

Clerical and Customer Service

Organization:

ASCC Clinic Operations

Location/s:

Jackson Medical Mall

Job Title:

Patient Scheduler - Lead

Job Summary:

Facilitates and manages provider schedules to maximize customer service, patient access, provider productivity, and overall business operations. Completes the pre-registration process, including using practice management software to capture accurate patient demographics. Makes referrals for financial counseling and/or physician referrals, authorizations, or certifications. Serves as the lead scheduler for the department.

Education & Experience

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities: 

Knowledge of office procedures. Verbal and written communication skills. Interpersonal skills. Skill in the use of computers and relevant software applications. Ability to work in a team environment. 

Responsibilities 

• Trains and mentor patient schedulers using basic competency training modules. 
• Serves as lead scheduler; coaches, trains, and educates other staff members as required. Assists with the hiring process as needed. 
• Maintains current knowledge of patient scheduling software, policies, and procedures for pre-registration, registration, and scheduling patient appointments. 
• Pre-registers all new patients, scheduling appointments and/or procedures with 95% accuracy. 
• Obtains demographic data for the referring physician when a patient is scheduled, including the reason for the visit, and documents it. 
• Confers with patients’ insurance companies to verify resources, insurance or federal programs of eligibility, and benefits prior to patient arrival, maintaining 95% accuracy. Updates referrals and approvals before patients’ subsequent visits. 
• Utilizes access to resource guidelines and scheduling protocols to determine the need for financial counseling. 
• Identifies strategies to improve the operational efficiency of the scheduling process. Continues ongoing education and training to stay current on pre-registration processes, registration, business operations, and payor contract interpretation skills. 
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. 

 

Physical and Environmental Demands 

Requires occasional exposure