General Manager-RENO SVC CENTER

Dassault Falcon Jet is looking for an experienced and result-driven General Manager to lead and oversee the Maintenance, Repair and Overhaul (MRO) facility in Reno, Nevada.  Responsible for running and growing a regional business. These responsibilities include:  safety of employees, safety of flight, quality liability for aircraft maintained and/or repaired at the facility, developing and maintaining positive employee relations, P&L fiscal responsibility, driving profit, environmental liability, liability for expensive customer aircraft and equipment, customer perception/satisfaction with the facility, and communication/coordination with other peers within DFJ MRO network.

Responsible for managing Service Center personnel in the effective performance of their tasks, establishing and controlling departmental budgets, preparing and reviewing facility monthly financial reports, and achieving departmental goals and objectives. Also responsible for managing any outside services contracts required for the facility as well as the management of parts inventory and planning. Serves as the primary liaison between the customer and the Center.

 MINIMUM REQUIRED QUALIFICATIONS:

B.S. Degree or equivalent education/experience

Minimum of 10 years of leadership experience and a minimum of 5 years running a facility with reputation for exceptional customer support

Strong communication and team development skills

Strategic leader who ensures execution and operational excellence

Strong knowledge of products, processes, and customer requirements

Strong knowledge of budgeting/financial processes

Proven record of business impact

Unyielding integrity and ability to maintain composure in a high pressure, rapidly changing environment

ADDITIONAL DESIRED QUALIFICATIONS:

Management skills including technical and business management experience. Resourceful self-starter who takes

initiative and works with minimal supervision. Ability to coach and influence third parties to achieve desired results.

Previous experience in customer support related position. General aviation and corporate jet aircraft experience, with preference given for hands-on Falcon product experience.

Private Pilot's license desired, however not required.

Active Airframe and Power Plant license desired.

Strong Falcon Maintenance Knowledge

French language skills a plus

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works in a normal non-smoking office environment and is expected to spend time with employees in a hangar industrial environment. Employee will encounter frequent extended hours to completed required projects.

Occasional International and Domestic travel will be required as needed, with travel to Customer and Company facilities including foreign locations, and other undefined travel in support of this activity.

Use of personal computers required

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

MANAGERIAL RESPONSIBILITIES:

• Manages Company personnel within the facility, and outsourced services. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Drive customer satisfaction, quality, delivery, productivity, cost control, compliance, and maintain ISO certification
• Responsible for day-to-day business operations of the Service Center. Directs activities at the Center in the accomplishment of the Company Mission Statement with the highest regard for the Company Values.  Articulates the company vision to all subordinates and provides a workplace that enables employees to fulfill company goals.
• Manages, directs, and develops the activities of personnel engaged in the company's technical sales to ensure consistent communication with the customer and continuity between the sales phase and completion of work.
• Prior to the arrival of the aircraft for service, the GM is in charge to ensure coordination of aircraft maintenance scheduling, quoting, work scopes and estimated downtime necessary to meet expectations of the project. Following release of the aircraft after servicing, the GM ensures that the primary point of contact for the Customer regarding invoicing,