Commercial Inside Sales

Description

Function:

Manages active customer accounts, including inter-company, and provide positive representation to potential customers. Assist with production workflow to maximize sales, income and customer contact goals while delivering the highest quality of service and customer satisfaction. Adheres to internal controls, policies, and procedures.

Major Responsibilities:

1. Develops      and maintains a thorough knowledge of product and/or services so as to      provide accurate information to customers. Evaluates customer needs and      make recommendations utilizing internal resources and tools. Displays a      positive attitude and professional demeanor.
2. Meets /      exceed established sales and gross profit goals. Supports all aspects of      the company sales effort. 
3. Maintain      proper paperwork for all daily operations including:

a. Properly complete sales and inventory transactions on computer system. 

b. Maintain accurate inventory records through computer system. Properly receive inventory and re-bill tires and parts received on a daily basis.

c. Be proficient in all aspects of customer billing and credit authorization procedures being particularly careful to protect Company assets and the privacy of every customer.

d. Properly record purchases and purchase orders.

e. Follow all POS “start-day/end-day” procedures as well as recordkeeping and bank deposit systems.

1. Assists      in coordinating routes and preparing paperwork and product for timely      service.
2. Provides      highest level of customer satisfaction to establish long term customer      relationships and enhance company reputation. Must earn customer service      certification.
3. Performs      other administrative activities and/or responsibilities as assigned by the      Commercial Facility Manager.

Requirements

Skills/Knowledge:

• Strong      customer service skills - customer service certification required
• Conflict      resolution skills
• Solid      understanding of commercial tire industry – Certified Sullivan Commercial      Training
• Ability      to multi-task in a fast-pace environment
• Strong      time management skills
• Team player