Customer Support Assistant

Company Description

About Us

At Story Lane Box, we specialize in bringing brand stories to life through immersive campaigns and tailored strategies. We believe that every brand has a unique voice, and our mission is to amplify it through innovation, creativity, and a deep understanding of market trends. Based in Cincinnati, OH, our dynamic team thrives on collaboration, growth, and a shared passion for building brand value across diverse industries.

Job Description

Job Description

We are looking for a dedicated Customer Support Assistant to join our team in Cincinnati. This position plays a vital role in ensuring our customers have a smooth and satisfying experience. The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced, problem-solving environment.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Resolve product, billing, or shipping issues with efficiency and care

• Maintain a high level of product knowledge to provide accurate support

• Document and track recurring issues for internal teams

• Collaborate with fulfillment and operations to ensure timely order resolution

• Contribute to improving customer support workflows and processes

Qualifications

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)

• 1–2 years of experience in customer service or support roles

• Strong verbal and written communication skills

• Ability to handle high volumes of inquiries with patience and professionalism

• Comfortable using CRM software and standard office tools

• Problem-solving mindset and a positive attitude

Additional Information

Benefits

• Competitive salary ($50,000–$60,000 per year)

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for career growth and professional development

• Supportive and creative work environment

• Employee discounts on all Story Lane Box subscriptions and merchandise