Senior Business Analysis Associate - Workday

Deadline for Applications

February 8, 2026

Hardship Level (not applicable for home-based)

H (no hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

CONTR Local Entry and Mid-Level Support

Target Start Date

2026-02-01

Terms of Reference

Background

UNHCR is advancing a corporate HR Transformation with the objective of modernizing and streamlining HR service delivery through innovative technology and real-time data. Workday has been in place as UNHCR’s global HRIS since 2022. Ongoing organizational restructuring and increasing volumes of complex HR inquiries require additional specialized capacity within HRSPA to sustain effective global support and optimize end-to-end case resolution processes.

Scope of Work

The contractor will provide global system support using UNHCR’s established case management platforms, primarily Workday Case Management for escalated HR inquiries and ServiceNow for broader L2 support operations. S/he will focus on advanced troubleshooting of Workday business processes, analysis and configurations across multiple modules, supporting timely and effective case resolution. HRSPA functions as L3 support for Workday and L2 support for ServiceNow; the consultant will operate within this model. The assignment is limited to Workday configuration, troubleshooting, and case resolution and does not include system integration work.

The initial contract is for 6 months with possibility of extension.


Duties and Responsibilities
Provide hands-on Workday configuration analysis and troubleshooting across HR modules
Support resolution of complex global HR system cases escalated to HRSPA
Analyze and troubleshoot Business Processes, calculated fields, and security configurations
Support functional testing cycles, UAT, and release management activities
Translate business requirements into technical Workday solutions aligned with best practices
Identify opportunities for process optimization and automation
Use Workday Case Management and ServiceNow as tools to support effective case resolution
Ensure compliance with UNHCR data protection and privacy standards
Collaborate with multiple stakeholder groups across DPM, regional offices, and IT counterparts

Years of Experience / Degree Level
Equivalent to staff level G7:
4 years relevant experience with High School Diploma; or
2 years relevant experience with Bachelor’s degree or higher

Minimum Requirements

Essential Experience
Minimum 1 year of experience working with HRIS/ERP systems, including direct Workday configuration or technical support experience
Hands-on experience with Workday back-end configuration, including:
Business Process definitions
Calculated fields
Workday security framework (domain and business process security)
Experience supporting production Workday tenants in a global environment
Experience operating in L2/L3 client support models and resolving complex system issues
Familiarity with enterprise case management platforms (i.e. Workday Case Management and/or ServiceNow)
Exposure to change management initiatives in international or multinational organizations
English fluency

Desirable
Experience within the UN system or international humanitarian organizations
Workday certification in HCM and/or functional modules (Recruiting, Absence, Talent, Learning, Reporting, or Security)
Familiarity with AI-enabled HR tools and business intelligence solutions
Strong communication skills

Other Considerations
Candidates must have the legal right to work in Hungary or can work remotely on Central European Time
Visa support is not provided
UNHCR does not charge any fees at any stage of recruitment
Shortlisted candidates may be required to sit for a technical test
UNHCR is committed to diversity and inclusion


This vacancy is open both for applicants residing in Hungary, as well as for those residents of other countries. The remuneration level and the applicable entitlements and benefits may be different based on the residence of the most suitable selected candidate.

 

Standard Job Description

Senior Business Analysis Associate

Organizational Setting and Work Relationships
The Senior Business Analysis Associate normally reports to a (Senior) Business Analyst. The principal role of the incumbent is to support ongoing and overall end-to-end integration of ERP modules within the Area of Responsibility (AoR). Integrations with other systems that connect to/from ERP will a