Sr. Business Accountability Specialist - Service Management Service Reliability

About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist in the Secure Network Service Management organization to perform analysis, review data files, create reporting and supporting major Incident, Problem and Change management functions for the organization. The candidate will need to have the ability to create documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.

In this role, you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications, US:

• 4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education
• 4+ years of Service Management Experience in ITIL disciplines (Major Incident/Problem/Change Management), or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 3+ years data analytics experience. Skilled at analyzing data sets, drawing out conclusions and trends, and communicating those trends to broader audiences
• 2+ years technical experience with Network/Security devices, Service
• Strong analytical skills with high attention to detail and accuracy 
• Problem solver. Able to consistently make excellent decisions through a combination of data analysis, judgment, and experience – including the ability to anticipate future consequences and trends and incorporate them into the organizational plan
• Management experience. Bonus: Certifications like ITIL v4
• Excellent verbal, written, and interpersonal communication skills. 
• Ability to interact with all levels of an organization
• Ability to quickly establish credibility to build and maintain effective working relationships 
• Advanced Microsoft Office skills
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to meet stringent deadlines and facilitate meetings or present information to an audience
• Experience utilizing ServiceNow Change, Problem, Incident and Reporting modules

Job Expectations:

• Must be able to report to the physical office according to a 3/2 hybrid schedule
• Act as an individual contributor to perform data quality review and trend analysis
• Become fluent in all Wells Fargo policies and tools
• Provide weekly/monthly/quarterly metrics and reporting

Posting End Date: 

20 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships