Manager Service Delivery

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

As a ​Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.

• Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
• Navigate complex relationships between delivery and client groups to ensure stronger client relationships
• Ensure that all systems development is performed in accordance with all WI policies and procedures.
• Accurately estimate systems development efforts and resource needs.
• Report systems development activities, including but not limited to the execution and status of releases associated with performance standards.
• Works with client and management to resolve issues and validate requirements within their areas of responsibility. Provide technical advice on complex programming.
• Supporting Production schedule and on-call resources.
• Provides direction to employees according to established policies and management guidance.
• Recommends changes to unit or sub-unit policies.
• Works on issues where analysis of situation or data requires review of relevant factors.
• Exercises judgment within defined procedures and policies to determine appropriate action.
• Frequently interacts with functional peer groups and client, drive service improvements.
• Interaction normally requires the ability to gain cooperation of others.
• Provides direct supervision to individual contributors and/or subordinate supervisors.
• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
• Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

What we're looking for

• 5 years of Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
• Experience in Medicaid Management Information System (MMIS) with focus on one or more of the following areas: Provider Management, Provider Portal, Member Eligibility and Managed Care, BPA/Reference.
• Knowledge of medical and pharmaceutical claims processing including the corresponding financial and reference management. Skilled in managing projects, financial budgets, and forecasting.
• Ability to simultaneously manage large scale projects concurrently and effectively respond to unanticipated customer business priorities.
• Experience managing staff in a complex IT environment & demonstrated comprehensive experience managing the planning, developing, testing, implementing of software application changes, & using software development lifecycle (SDLC) methodologies.​​​​​​​

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• Fully remote job opportunity

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The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company