Customer Care Specialist - xtraChef

Customer Care Specialist - xtraChef

Start Date: 4/20 Class - Training is 5 weeks virtual with potential of on-site. There is no PTO allowed during training. 

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office 2 days a week, post training. 

Hourly Rate: $20.50 per hour

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive.  You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.  To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions,  and excel in ambiguous environments. 

xtraCHEF by Toast is an industry-leading accounts-payable automation integration with the Toast platform to fuel productivity and make more informed purchasing decisions. With xtraCHEF Pro,  Food cost management reporting and analytics make it easy for operators to make sense of their books and shave percentage points off their prime costs.

What you’ll do (Responsibilities)

• Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers
• Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
• Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
• Expand your knowledge of Toast’s hardware and software weekly  through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll

What you’ll need to thrive (Requirements)

• 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success navigating and troubleshooting  technical tools, for instance a Apple laptop and  Android based software + Toast-native hardware
• Strong communication, organizational, and influencing skills 

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience answering  incoming phone calls and  ticketing systems 
• Experience working in the tech industry or for a SaaS company
• Open to schedules that may include weekends, holidays and nights

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$20.50—$20.50 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is B