Principal Product Manager

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.   Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Principal Product Manager is an experienced, autonomous individual contributor with a proven record of driving significant business impact across the product lifecycle. They mentor or manage up to one junior product manager, serve as the face of their product to senior leaders, and drive high-impact outcomes in complex business domains. They align with company strategy to identify and execute innovative solutions, build business cases to guide investments, develop junior talent, and ensure cross-functional alignment on priorities and impact.

 

Mission For This Role

The Principal Product Manager for Finance & Premium Audit will own a critical segment of Pie’s product lifecycle, reinforcing our brand promise of being  “easy as pie” to do business with.

Finance Journey 

As a financial services company, finances are the lifeblood of our business.  Our core product involves the collection of funds for protection against risk, and the payment of funds when risk is realized. We accomplish this through a network of agency partners across multiple distribution channels who play a key role connecting Pie with its customers, and supporting them across the insurance lifecycle.

As the product manager for the platform that powers our financial workflows, you'll improve customer and agent satisfaction while increasing operational efficiency. For example, by empowering customers with flexible payment options, or ensuring more timely and accurate distribution of commissions to agency partners.

Premium Audit Journey

Workers’ compensation premiums are initially based on estimated payrolls, which are adjusted post-audit to reflect actual figures. This process often involves additional payments from insureds and requires effective coordination with insurance agents, who serve as intermediaries.

Your mission will be to simplify and enhance the audit experience for small business owners, minimizing the burden of unexpected costs and administrative tasks. This effort will differentiate Pie’s service from industry norms and increase satisfaction among insureds and agents, while simultaneously preserving value for Pie.

Organizational & Thought Leadership 

Across these domains, the successful candidate must define a novel operating model for how product management will interact with the third party business systems, and the internal system administrators and integration engineers that manage them. This is a non-traditional team configuration, but one which is important for Pie’s success given substantial portions of our business operations, and insured/Agent/Pie-oneer experiences, are influenced by our third party business systems. 

 

Key Outcomes For First 12 Months

• Ensure successful roll-out of Pie’s new billing platform to support key non-premium revenue initiatives and scale billing for our newest line of business (Commercial Auto).
• Ensure successful roll-out of the new premium audit platform and related milestones for premium audit throughput, turnaround time, customer satisfaction, premium collection, etc.
• Develop a view of the largest potential opportunities across your product domain over the next 12 months, identify which opportunities are most important and why, and develop a set of target impacts to be achieved over the next 6-12 months.
• Fully integrate their domains into Pie’s Product Operating Model, incorporating Product management into business systems (e.g., sprint ceremonies, backlog grooming, etc) making adaptations as appropriate for the nuances of a third-party based product platform.
• Build high-trust, high-candor relationships with technology peers, as well as a Director+ level commercial partners invested in their domain.

 

How You’ll Do It

• Critical Thinking & Problem Solving:
• Develop novel frameworks for identifying and validating which problems are big enough to matter, and how we should go about solving them.
• Consistently distill complex product challenges into compelling recommendations built on a foundation of facts, assumptions, and logic.
• Define and utilize continuous systems for quantitative and qualitative feedback gathering, and regularly gets close to inspect user behavior and/or problems themselves.