Sr. Legal Operations Analyst

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.


I. Job Summary:
Reporting to the General Counsel, this position will manage and support a range of legal operational initiatives and regulatory filings, Board-related administration, and stock transfer management while serving as a key business partner to the Legal Department. This role blends hands on execution with process improvement, systems support, and cross functional collaboration to help drive efficiency and support business objectives.
This role will manage and oversee a number of legal filings and projects, including certain Securities and Exchange Commission (SEC) filings; internal stock transfer agent management record-keeping and filings; and federal and state regulatory filings and calendar. It will require the ability to operate as a generalist capacity, supporting innovative initiatives such as legal contract management system implementation, organization, and ongoing administration; Artificial Intelligence implementation; subpoena-related workflows; and other legal function operational initiatives to increase efficiency and help drive business objectives.
II. Duties and Responsibilities:
• Manage the Company’s Section 16 SEC filings, recordkeeping, and stock transfer agent management record-keeping and filings.
• Issue stock certificates to shareholders and maintain digital records in book-entry form.
• Process transfers to and from brokers. This includes shareholder deposits and withdrawals.
• Oversee the transfer of stock ownership, which can occur due to sales, inheritance, gifts, or other reasons.
• Ensure dividend payments are made to shareholders as declared by the company.
• Assist the General Counsel and other Company executives in planning for the Company’s Annual Shareholder Meeting and proxy filings.
• Coordinate the preparation, organization, and distribution of Board and committee materials, including agendas, presentations, and supporting documentation.
• Oversee the Company’s regulatory filings, calendar, and recordkeeping.
• Partner with members of the Legal and IT teams to help implement a new contract management system and organize and manage administrative aspects of the pre- and post-contract signature process through Shentel’s CLM platform.
• Own and build the Legal team’s legal operations initiatives, including defining standards, documentation practices, and scalable processes to increase efficiency.
• Identify, assess, and prioritize operational pain points for the Legal Department, translating ambiguous needs into clear requirements and practical solutions that balance immediate impact and business needs with long-term scalability.
• Develop, maintain, and continuously improve Legal team process documentation, templates, playbooks, workflows, and intranet content to ensure information is accurate, accessible, and consistently used across the Legal team and Company.
• Partner with the Legal Department team members to identify and develop legal AI use cases and training for the Legal team, helping design practical guidance and enablement materials based on available AI tools and organizational guardrails.
• Provide ad hoc Legal operations support, including troubleshooting day-to-day operational issues as they arise.

III. Qualification Requirements:
Education: Bachelor’s degree is required
Experience Level: 5+ years of experience in Legal or Business Operations (or as a Paralegal, Project Manager, or Contracts/Documents Manager with strong experience improving processes and operational efficiency)
• Must be a commissioned Notary Public, or have the ability to obtain and maintain a Notary Public commission upon hire.
• Strong proficiency with Microsoft Office Suite, DocuSign, Adobe Acrobat Pro, and a variety of online tools, including spreadsheets and contract or document management systems
• Demonstration of a high degree of accuracy and attention to detail.
• Strong critical thinking and data analytical skills and foundation in document management operations
• A resourceful, detail-oriented, proactive, and intellectually curious individual who