Work Scheduling Assoc - Work Scheduling Asst

Job Posting End Date

06-17-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Job Description

Are you a skilled and motivated Work Scheduling Assistant seeking a new opportunity in the Shreveport, LA vicinity?  Join our team where you’ll make an impact while contributing to the development and implementation of the systems and infrastructure needed to efficiently deliver energy services to our valued customers.

Work Scheduling Assistant Associate – Work Scheduling Assistant

What You’ll Do:

• Job Assignment: Execute tasks related to the work scheduling process, including closing of contracts and company upon completion, assigning jobs to line service personnel utilizing management system applications.

• Customer Communication: Engage with customers to address inquiries and provide timely updates on service requests.

• Policy Adherence: Support compliance with established work scheduling policies and procedures to maintain operational standards. Work Order Closing Policy

• Outage Management Assistance: Collaborate with the outage management team as needed to facilitate effective service restoration.

• Administrative Support: Provide general administrative assistance to the team as required.

What We’re Looking For:

Work Scheduling Assistant Associate (Grade 02)

Education requirements: High school diploma or GED.

Work Experience requirement listed below:9 months of post high school experience in utilizing administrative procedures and office equipment.

Work Scheduling Assistant (Grade 03)

Education requirements: High school diploma or GED required.

Work Experience requirement:3 years of post high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification. Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required. Eight years' experience in banking, corporate finance, or treasury OR a Bachelor's degree and ten years' related experience in treasury, banking, or cash management.

What You’ll Get:

Work Scheduling Assistant Associate (Grade 02) $18.32/hr – 27.48/hr

Work Scheduling Assistant (Grade 03)  $21.19/hr – 28.65/hr

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-002

Compensation Range:

$18.32-22.90 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discriminati