Claims Assistant - Liability

Description

Summary:

Classifies, stores, inputs, retrieves, and updates generated information by performing the following duties.

Essential Duties and Responsibilities:

• Sets up claim files and completed all necessary reporting.
• Completes National Practitioner Data Bank reports & State specific reports on claims
• Maintains incident records and sends incident acknowledgment letters. 
• Inserts data on electronic file records and keeps files current.
• Takes loss reports from clients over the phone and provides basic claim handling information.
• Retrieves material for qualified personnel upon request.
• Reviews invoices as directed and in accordance with established Litigation Guidelines and matrices.
• Uploads invoices to the claim system in accordance with established procedures
• Updates claim files with information from the client as directed.
• Monitors outlook shared boxes and assigned Trideo dashboard according to established procedures.
• Other duties as requested.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: 

• Design - Demonstrates attention to detail. 
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience:

Computer experience; Word, strong Excel skills desired; preference with prior knowledge of Trideo and/or Resolve Star.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.