Patient Service Representative (PSR)- Float

Department:

09150 AMG Milw South Shared Services - Float Pool North

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Clerical medical experience, including EPIC, preferred.

Position would be based at St. Luke's professional office building, but also float to the following locations to support staffing needs:

• Whitefish Bay - 325 E. Silver Spring Dr.

• Midtown - 5818 W Capitol Dr.

• River Center- 1575 River Center Dr.

• Third Ward- 163 N Milwaukee St.

• Village of Manor Park - 3023 S 84th St

• St. Luke's Family Practice - 2801 W Kinnickinnic Suite 250.

• St. Luke’s Faculty Physicians - 2801 W Kinnickinnic Suite 770 Wiselives - 8320 Bluemound Rd

• Wiselives- 8320 W. Bluemound Rd

• Sinai Family Care Center - 1020 N 12th St

• Sinai Internal Medicine - 1020 N 12th St

• Sinai Women’s Health - 1020 N 12th St

Start time is generally 7:30am, 8:00am, or 8:30am and ending between 4:30pm-5:30pm. *Times may occasionally vary or run longer depending on patient need.

Pay Range

$19.80 - $29.70

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Knowledge, Skills & Abilities Required:

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career develop