Audio Visual Team Lead

Company Description

Publicis Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.  In addition to providing essential, everyday services to the 86,000+ global Publicis Groupe employees, we build products and support capabilities that advances Publicis Groupe’s long-term growth strategy — taking even the smallest ideas into big concepts and beyond.

In addition to providing essential, everyday services to our agencies, Publicis Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

The company is a premier shared services company serving the financial, technological and administrative needs of U.S.-based business units of the world’s third largest Communications company.  With 2021 net revenues of over 10 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy.  The parent company is present in over 100+ countries on 5 continents, with 80,000 employees.

Job Description

General Duties

• Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
• Daily morning check of all conference rooms to proactively identify issues and ensure they’re all in working order for the day’s meetings.
• Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings.
• Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings.
• Ability to troubleshoot, upgrade and /or replace AV components.
• A clear understanding of audio-visual signal flow troubleshooting.
• General understanding of industry leading vendor equipment.
• Ability to coordinate external vendor support when required.
• Complete familiarity with—and adherence to—standard business practices and procedures.
• Fully meet key support performance metrics and SLA’s.
• Familiarity with Service now ticketing.
• Consult, manage, and possibly lead client pitch expectations and technology support.
• Strong understanding of Crestron, Poly and Cisco AV endpoints.
• Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.
• Live event production and support experience.
• Consistent and accurate AV inventory management.
• Real time communication of any high-profile event issue.
• Creating a productive work environment using trust and other appropriate strategies
• Assessing team performance and providing feedback to employees.
• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Oversee day-to-day operation, delegate tasks and set deadlines.
• Monitor team performance and report on metrics.
• Motivate team members.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.

Qualifications

Soft Skills

• Exemplary communication and follow-up skills.
• Ability to work well individually or in a team setting.
• Outstanding customer service and the ability to build working relationships with business stakeholders.
• Industry Certification (preferred)
• Certified Technology Specialist - CTS
• Looking for a candidate with three high-level skills:

1. Doer – Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events.
2. Thinker – Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders.
3. Relationship Builder – Excellent customer service skills, ability to understand the business and speak their language,