Mid-Level Desk Appraiser

The General, a subsidiary of Sentry Insurance, is seeking an experienced Desk Appraiser to join our growing team. In this position, you’ll complete repair estimates virtually while working closely with customers and repair facilities to ensure fast and accurate repair costs.

What You'll Do 

The focus of this role is conducting inspections on auto damage to prepare and review repair estimates. Additionally, you’ll: 

• Evaluate items such as labor costs, part prices, and repair services to ensure estimates are accurately completed and fairly priced. 

• Evaluate claim damages and calculate actual cash values for damaged items that may be beyond repair by reviewing items such as accurate conditioning, options, mileage, refurbishments, and unrelated prior damage to ensure cost of repairs do not exceed replacement cost 

• Communicate with repair facilities and/or external vendors to negotiate pricing and come to an agreement on required repairs. Reinspect and negotiate supplemental damages with external contacts when additional repairs are uncovered, ensuring all claims are brought to a fair and equitable conclusion 

• Communicate with customers to schedule inspections, explain repair estimates, answer questions, and/or provide information throughout the repair process 

What it Takes 

• Ability to obtain and maintain state specific property and casualty claims licensing as required 

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge. 

• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge. 

• Demonstrated experience handling moderately complex claims, or other equivalent experience. 

• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience. 

• Demonstrated experience providing customer-driven solutions, support, or service. 

What You'll Receive 

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

 

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.  

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.  

• Meal Subsidy available for associates who report to an office. 

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. 

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. 

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off. 

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.  

• Well-being and Employee Assistance programs.  

• Sentry