Asst Shift Mgr Table Games

Position Summary: Responsible for management and supervision of Table Games activities on assigned shifts

Job Title: Asst Shift Mgr TG

Department: Tables 

Reports To: Shift Manager Table Games

FLSA Designation: Exempt 

License Type: Key

Salary Range: $85,000 - $105,000

Essential Job Functions:

• Maintains game security and protects company assets at all times
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction
• Responsible for the daily replenishment and pick up of card and dice drawers and the accuracy of the Card and Dice Room inventory
• Responsible for assisting Security with table drops, including the dual-access key to the trolley
• Coordinates meetings, files, types and enters data into computer
• Composes and prepares confidential correspondence, reports, and other complex documents
• Manages staffing levels according to volume of business
• Enforces all games procedures and policies
• Prepares necessary shift and other reports
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations
• Operates in accordance with operating budget
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the New York State Gaming Commission regulations and guidelines
• Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix (Match Play)
• Performs all other duties as assigned

Qualifications

• Must be 21 years of age or older
• Bachelor’s degree preferred
• Five or more years’ experience in table games supervision and management
• Knowledge of table games math, procedures, game protection, regulations and training requirements
• Knowledge of table games, ie: Blackjack, Craps, Roulette and specialty games
• Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations. 
• Must possess excellent customer relations and communication skills
• Available to work flexible shifts, weekends and holidays
• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms
• Must occasionally lift and/or move up to 25 pounds
• Must be able to identify colors 
• Able to work with others while maintaining a positive and professional demeanor