Certified Medical Assistant Orthopedic Full Time Days

Desert Regional Medical Center is a 385-bed acute-care hospital classified as a stroke receiving center and Level I Trauma Center with an innovative, patient centered and evidence-based Rehabilitation Services Department.  Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics. 

General Duties:

The Certified Medical Assistant (CMA/RMA) contributes to the efficiency of clinic operations and assists in facilitating the effectiveness of the physician(s) workflow. The CMA/RMA assists with patient care, patient intake at office visits, documentation, and administration of medications and/or vaccines as well as clerical, environmental, and organizational tasks. Ensures the cleanliness and safety of clinical areas, maintains stock of necessary supplies and equipment, and prepares the patient for examination when needed. Provides the physicians clinical assistance in addition to providing support to the front office staff. Prepares and completes referral orders and schedules patients for diagnostic tests.   Strives to deliver the most remarkable patient experience, in every dimension, every time, and understand how he/she contributes to DRMC’s vision of being “the hospital you trust to care for those you love."

Shift:  8hr Day Shift, 40hr work week, Mon-Friday in an outpatient high volume clinic.

Hours:

Department Specific Duties:

•    Demonstrate the knowledge and skills necessary to provide excellent care to each patient, as pertinent to the scope of the specialty of the office setting. 
•    Continuously uphold DRMC’s Service Standards and ICON’s Policies and Procedures, responsibilities, and applicable state, federal, and local laws. 
•    Pre-visit planning with provider/care team and advance chart preparations as necessary.
•    Follow patient rooming/intake workflow as specified by the practice, check and document timely required vital signs (HT, WT, BP) and any other vitals as requested by the physician(s), and assist provider with medical exam as needed.
•    Evaluate patients during intake for any immediate medical needs and report to provider. 
•    Perform accurate charting within the electronic medical record which may include, but not limited to: detailing and/or updating past and present medical history, reviewing and/or updating the medication and allergy information, ensuring the pharmacy information is up to date, record and update smoking/tobacco history, as well as other applicable documentation needs based on CMS Meaningful Use requirements and per the scope of practice or specialty. This information is required to be entered real time.33
•    Utilize AIDET (Acknowledge, Introduce, Duration, Explain, Thank) at all times with any patient interactions while rooming, receiving patient complaints, gathering history, and when any pertinent comments are made. 
•    Administer medications (including injections) and perform any necessary procedures per scope of licensure and per provider order.
•    Prepare exam rooms in advance and in between patients by sanitizing and stocking with appropriate equipment, instruments, and supplies prior to exam. 
•    Monitor back office supplies and restock exam rooms daily. Assist with inventory maintenance and report supply shortages to the back office supervisor; and also assist with unpacking and stocking of delivered supplies. 
•    Assist with completing any needed forms (e.g. insurance forms, workers comp forms, disability forms, etc.)
•    Maintain all chart material in electronic medical record. (e.g. X-rays, operative reports, path reports, etc.) 
•    Assist with front office workflow as needed and as patient flow permits. Schedule follow-up appointments, surgeries, and procedures as necessary as it pertains to patient flow.
•    Cover physician and/or workload for absentee employees as necessary. Maintain cleanliness and sterilization of instruments, exam rooms, and all treatment areas (e.g., surgery, lab, cast room, etc.) as needed or directed. 
•    Follow current policies and procedures for collection and labeling of all specimens using appropriate media. Maintain up to date knowledge of medications, sterile techniques, and current policies and procedures.
•    Maintain current/active licenses/certificates including, but not limited to; CMA/RMA certification per accreditation requirements and BLS/CPR certification. 
•    Assist provider to complete coding and charging in a timely and accurate manner. 
•    Dispose of contaminated/non-contaminated sharps in the appropriate, clearly marked disposal container. 
•    Access and interpret ne