Specialist, Global Case Management

<p><b>The Role:</b></p><p>Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.</p><p></p><p>As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.</p><p></p><p>Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.</p><p></p><p>Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.</p><p></p><p>This Warsaw-based role offers an opportunity to contribute at the operational core of Moderna’s pharmacovigilance network. As a Specialist in Global Case Management, you will ensure the compliant, timely, and high-quality processing of individual case safety reports (ICSRs) sourced from global post-marketing channels. Your daily work will support a dynamic portfolio including COVID-19 and RSV vaccines, enabling Moderna to deliver on its promise of safety and innovation. The position is designed for a self-motivated professional who thrives in fast-paced settings and has a deep commitment to accuracy, confidentiality, and global collaboration.</p><p></p><p><b>Here’s What You’ll Do:</b></p><p><b>Your key responsibilities will be:</b></p><ul><li><p>Triage and book-in ICSRs from various postmarketing sources in compliance with global PV regulations, SOPs, and internal guidelines.</p></li><li><p>Review Moderna’s intake tool for case data QC, handle exceptions, and validate system-generated duplicate decisions.</p></li><li><p>Manage the Drug Safety mailbox including triage, reconciliation, acknowledgment, and archival.</p></li><li><p>Organize source documents and correspondence within the Argus safety database.</p></li><li><p>Perform timely downloads of safety information from health authority portals and other key sources.</p></li></ul><p></p><p><b>Your responsibilities will also include:</b></p><ul><li><p>Redact protected health information (PHI) from inbound and outbound case documents.</p></li><li><p>Coordinate translation efforts during triage, and manage communication through the Translation mailbox.</p></li><li><p>Send postal and electronic follow-up requests globally, with a focus on non-US regions.</p></li><li><p>Reconcile ICSRs with partners and business units, and oversee invalid case handling and database merge/deletion activity.</p></li><li><p>Contribute to presentations, process improvement initiatives, and inspection readiness tasks.</p></li><li><p>Manage competing priorities effectively and escalate challenges where necessary.</p></li></ul><p></p><p><b>The key Moderna Mindsets you’ll need to succeed in the role:</b></p><ul><li><p><b>“We obsess over learning. We don’t have to be the smartest we have to learn the fastest.”</b><br/>Your commitment to continually improving safety processes and adapting to evolving global PV regulations will be key to your success in this detail-intensive and fast-paced role.</p></li><li><p><b>“We digitize everywhere possible using the power of code to maximize our impact on patients.”</b><br/>This mindset applies directly to your work in Argus and digital intake tools, where optimizing workflows and ensuring automation integrity will help Moderna meet its mission to protect patient safety at scale.</p></li></ul><p></p><p><b>Here’s What You’ll Bring to the Table:</b></p><ul><li><p>University degree in Pharmacy/Medicine or other relevant life sciences discipline (Dentistry, Experimental Medicine, Microbiology, Veterinary, Biotechnology, Physiotherapy, Medical Biology or similar)</p></li><li><p>Minimum 1 year of experience in drug <span>safety/pharmacovigilance</span> case processing</p></li><li><p>Medical Writing experience preferred</p></li><li><p>Argus safety database and other platforms MS Office suite, Excel, Powerpoint, Visio</p></li><li><p>Effective time management skills</p></li><li><p>Excellent communication skills (verbal and writing); results oriented and strong attention to detail</p></li><li><p>Fluency in English required</p></li></ul><p></p><p><b>At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.</b></p><ul><li>Quality healthcare and insurance benefits</li><li>Lifestyle Spending Accounts to create your own pathway to well-being</li><li>Free