Managed IT Sales Representative/ Account Manager

About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. In 2018 VSE became a 100% employee-owned company.

“From the beginning, we wanted the culture of Vermeer Southeast to be based on the biblical principles of honesty and integrity. We wanted to be fair about everything, treat our employees well, and treat our customers well.”

Merle Den Besten and Mel Bokhoven
Vermeer Southeast Co-founders

About the role

The Managed IT Sales Representative / Account Manager is responsible for driving sales and managing

client relationships within the IT department, reporting directly to the Director of IT. This role focuses on

marketing LightHill Solutions’ products and services to MSP customers, maintaining strong profit margins,

and expanding the customer base through proactive outreach and follow-up. The representative ensures

high levels of customer satisfaction by providing tailored solutions, managing onboarding and project

execution, and resolving issues promptly. Administrative duties include generating accurate quotes,

tracking sales opportunities, and maintaining vendor partnerships. A strong understanding of LightHill’s

offerings, industry standards, and cybersecurity frameworks like NIST and CIS is essential

What you'll do

Marketing and Sales:

• Markets to MSP customers, LightHill Solutions products and services by being proficient in approach, interviewing, demonstrating, negotiating and closing skills.
• Strives to maintain best possible profit margin per transaction
• Calls on potential and existing customers for the purpose of increasing and maintaining customer base
• Follows up on leads and phone calls promptly
• Expected to hit annual sales projections
• Required involvement in related shows and associations
• Ability to listen intently to others

Customer Satisfaction:

• Interacts with contacts in a caring, professional, courteous and timely manner.
• Provides needed solutions to enhance customer security and operations and addresses customer concerns and problems.
• Arranges product demonstrations on request to qualified customers. May assist in training personnel as well as providing and reviewing business reports.
• Responds promptly to resolve customer issues and needs.
• Involved in customer onboarding and project management ensuring the successful satisfaction of
• LightHill Solutions products and services

Administration:

• Responsible for reporting to leadership accounts and leads followed up on weekly.
• Provide accurate and professional price quotes to customers in a timely manner
• Ability to evaluate customers needs and requirements and work with a engineer to develop up a project plan, scope for work, and or bill of materials.
• Work and maintain Vendor relationships to aid in their partnership with lighthill solutions
• Provide accurate and timely quotes for renewals and updates contract agreements.
• Track sales opportunities and current status within PSA
• Follow up with unpaid equipment invoices

Product Knowledge:

• In-depth knowledge of LightHill Solutions offerings and how it compares of industy standards
• Communicates key features and benefits of LightHill Solutions products and services and how they apply to the customers individual needs
• Where required/ needed acquire vendor sales certifications
• Understand NIST

Qualifications

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