Customer Service and Technical Support Advisor with Spanish

<p></p><p>TP is looking for <strong>Customer Service and Technical Support Advisor with Spanish:</strong></p><p></p><p><strong>Purpose of the role:</strong></p><p>We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status. </p><p>We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios<em>, (including</em> <em>physical stores and e commerce</em>), basic technical support for troubleshooting and backoffice tasks.</p><p><strong>Requirements</strong></p><ul> <li>Spoken and written communication in Catalan and Spanish</li> <li>B2B level of English </li> <li>Listening and understanding capacity </li> </ul><ul> <li>Empathy (Understanding others) </li> <li>Customer focus </li> <li>Problem solving and Technical learning</li> <li>Integrity and trust</li> </ul><ul><li>Conflict management</li></ul><p></p><p><em><strong>Desirable experience</strong></em></p><p></p><ul> <li>Digital (User level)/ e-commerce user. </li> <li>Cross-Selling Up-Selling. </li> <li>Social Media User </li> <li>A plus if they have previous experiences in services in store attending consumer's on these product categories </li> </ul><p><strong>Benefits</strong></p><ul> <li>38,5 hours/week, rotating shift, from Monday to Saturday.</li> <li>Permanent contract.</li> <li>Salary: 16.363 € gross/year</li> <li>Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).</li> </ul><ul> <li>Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.</li> <li>Excellent work environment and team building activities in a dynamic and international environment.</li> </ul>