Trade Associate

The Role:
The Trade Associate is primarily responsible for driving sales through Minted’s Trade Programs for wedding planners, venues, fundraising, and photographers and plays a critical ‘front-line’ role in managing our relationships and the administrative needs of our program members to deliver a best-in-class customer service experience. The successful candidate will be efficient and solutions-oriented, and have excellent relationship management skills. 
#LI-AN1

You Will:

• Execute trade marketing campaigns in support of member activation and engagement goals including but not limited to sending promo codes and sample kits, deploying emails, assisting with reporting and recaps, writing creative briefs, and problem solving issues as they arise
• Act as the main point of contact for the Customer Service team supporting Trade.  Answer questions, provide additional training and information as needed, and meet regularly with CS team leads to give feedback and ensure the team is operating efficiently and accurately
• Act as an ambassador for the Minted brand, providing best-in-class support to our trade communities. This includes addressing their questions in a timely and courteous manner and proactively resolving issues
• Onboard new program members – ensure efficient and accurate account sign-up and send welcome materials
• For escalated issues or those cases not handled by CS, resolve issues with orders and address general inquiries and requests from program members
• Help with the planning, organization, and execution of trade shows and events and attend events as needed
• Meet deadlines in a fast-paced environment while ensuring superior quality that represents Minted’s premium brand and commitment to an outstanding customer experience
• Raise key observations of your interactions with the communities to your team to help inform program improvements

You Are:

• Highly effective at building business relationships, as well as representing a brand to external constituents
• Fast learner, with ability to find creative solutions to new problems and drive to resolution self-sufficiently
• Exceptionally analytical with the ability to slice and dice data
• Passionate about design and style, and excited by staying on top of industry trends
• An excellent project manager with a track record of on-time delivery and ability to manage many different projects simultaneously.
• Fast learner, with ability to find creative solutions to new problems and drive to resolution self-sufficiently
• Obsessive attention to detail, and extremely high standards for quality
• Comfortable in an entrepreneurial environment, with its fast paced and fluid nature; comfortable delivering results with a small, lean team
• Fanatically committed to our customers, our community of designers, and our premium brand
• Strong sense of urgency and good judgment for when urgency is required
• Proficiency with Google Docs and Excel, Salesforce a plus
• Knowledgeable and interest in the wedding, fundraising, or photographer industry is a plus

You Have:

• Bachelor’s degree required, with 1-2 years of experience in consumer marketing.
• Experience working with wedding planners, photographers, non-profits is a plus.
• Proven track record in meeting goals for high growth marketing programs
• Microsoft Office, Mac or PC proficiency
• Remote or SF

Compensation:
The compensation range for the role applies to both employment offers and Minted employees actively working in the role. Generally, our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo  Base Salary Range 0 - Includes SF Bay Area - $62,922 - $94,384Geo Base Salary Range 1 - All non-SF CA, DC, NY - $57,889 - $86,833Geo Base Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $53,484 - $80,226Geo Base Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY - $49,079 - $73,619
Benefits: Benefits will be effective the first of each month following your initial hire date.  - Medical, Dental, and Vision Benefits- Employer Funded Health Savings Account- 10 Paid Holidays- Paid Time Off and Sick Leave- Paid Parental Leave- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)- Monthly Gym/Wellness Reimbursement- 401(k) retirement savings plan- Employer Funded Commuter Benefits- Employee Discount- Friends and Family Discount
About Minted:
Artists shape culture. They spark conversati