Director, Operational Risk Program Management Governance Oversight (Hybrid)

Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

Responsibilities: 

• Establish frameworks, policies, standards and procedures to ensure consistency and alignment of technology and/or cyber risk management across the organization.
• Influence and advise the business in technology and/or cyber risk-related decision-making, ensuring that risk management is an integral part of business planning and daily operations.
• Establish strategic, innovative, intelligence reports that promote decision making to advance the safety and security of Citi’s infrastructure and brand.
• Develop publications and briefings of multi-source intelligence products on threat issues.
• Oversee the development and implementation of technology and/or cyber risk monitoring programs, including the creation of key risk indicators (KRIs) and dashboards to track risk exposure.
• Lead the reporting and presentation of technology and/or cyber risk status, trends, and significant developments to the board, regulators, and other key stakeholders as necessary
• Maintain awareness of regulatory changes relevant to technology and/or cyber risk, ensuring that the organization's technology and cyber risk management practices comply with all applicable laws and industry standards.
• Support internal and external audits and regulatory examinations, as applicable.
• Leverage technological advancements and innovative approaches to continuously enhance and streamline the organization's technology and/or cyber risk management processes.
• Regularly review and update the organization's technology and/or cyber risk management procedures and controls to ensure their effectiveness and relevance given evolving threats and vulnerabilities.

• Inspires people with a compelling and aspirational future vision; demonstrates optimism when leading the organization through challenges and uncertainty.
• Creates a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better.
• Establishes a safe environment where people candidly communicate opinions, seek diverse opinions, and actively debate decisions.
• Fosters a culture that rewards teams to pursue breakthrough ideas and improve business results; proactively invests resources in innovation initiatives.
• Creates a culture that strongly encourages teams to prioritize enterprise success over individual agendas and do the right thing for the organization.
• Boldly creates focus by aligning critical priorities across businesses, functions, and regions; eliminates nonessential work that could distract the organization from executing key priorities.
• Champions innovative ways to manage risk through streamlining processes and building common methods.
• Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness.
• Proactively solves systemic enterprise challenges by investing time and resources to gather cross-enterprise data; builds sustainable solutions that fully address the root causes of issues.
• Creates a performance culture of high expectations that inspires people to continuously deliver excellence and exceed company goals.
• Energizes and reinforces an ethical environment where doing the right thing for clients and Citi is expected in every decision and action.
• Establishes a culture where teams actively cultivate collaborative partnerships across organizational boundaries; creates synergies that deliver added value for Citi.
• Champions strategies for leveraging Citi’s resources to have a positive impact on society; demonstrates deep understanding of client and community needs.
• Proactively implements systemic solutions to promote the well-being and engagement of all employees; embodies work-life balance through their words and actions and actively encourages others to do the same.
• Leads efforts to position Citi as an attractive place to work for diverse communities; cultivates an inclusive culture in which all individuals are valued and feel a strong