Senior Director of Operational Modeling

Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft’s global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure. We focus on smart growth with an emphasis on automation, data-driven engineering, cost‐effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.  

As the Senior Director of Operational Modeling you will be working with cross functional teams to plan for safe and efficient end to end operation of first of kind datacenters. This will include maintenance and operation planning, emergency response, rack management, and logistics.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Empower Billions!  

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

People Management:

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring. 

• Model: Live our culture; Embody our values; Practice our leadership principles. 
• Coach: Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. 

• Care: Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. 

Datacenter Operations:

• Develops operational model for next generation hyperscale datacenters to maximize uptime, availability, resiliency, and maintainability. 
• Ensures that resources and team capabilities are consistent with the service-wide vision.
• Aligns business and service requirements to emerging product or service capabilities through early adoption and manages technical dependency and gap analysis to ensure readiness for Information Technology (IT) projects.
• Ensures priorities are assigned based on business impact; makes appropriate tradeoffs.
• Understands and influences tooling mechanisms to manage resources. 
• Develops projected budget of datacenters including vendor SOWs, procurement, and compliance.
• Forecasts long-term demand costs (beyond 12 to 18 months), drives awareness among business leaders on the business implications of service management issues, and negotiates with business leaders to plan resources to ensure that the long-term value of services is maintained.
• Works with a cost model and reporting system that enables the forecasting, tracking, reporting of service costs, risks, and dependencies for a country or region.
• Seeks input from team members or senior team leads as required.  
• Uses cross-business perspective to develop roadmaps that leverage industry-standard practices to improve year-over-year leading and trailing key performance indicators and Objectives and Key Results (KPIs and OKRs).
• Fosters collaboration across engineering groups for improvements and innovation in datacenter operations.
• Implements strategy in a manner that resonates at local level, ensuring alignment with local environment to maximize strategic impact.
• Solicits input from the field to maintain course with communicated strategic plan and advocate for employees. 

Service Delivery:

• Develops resolution methodology of escalated issues in campus to meet SLA/OLAs with minimal disruption to the client/customer and business.  
• Analyzes KPIs, OKRs, SLAs, and OLAs across the proposed datacenter, and proactively ensures that service and operations levels can be met, and capacity remains optimized against cost versus business need.
• Understands future business demand within datacenter to ensure staffin