Property & Casualty Licensed: Sales & Service Representative (Bilingual)

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

• Omaha NE

• Henderson, NV

• Richmond, VA

• Pewaukee, WI

Responsibilities include:

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer.
• Strive for first call resolution in order to provide “best in class” service.

CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.

Qualifications/Skill sets:

• Ability to work in a fast-paced team environment.
• Dedicated to providing a positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once.
• Willingness to learn new material and systems/applications.
• Accountable and reliable.

Requirements:

• High School Diploma or equivalent; some college is a plus!
• Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment).
• Bilingual: Fluent in English/Spanish Required
• 1 or more years of insurance sales/service experience desired. Customer Service experience required.
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar and multi-tasking skills
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Compensation:  Starting pay ranges from $20 - $23.00/hour based on the candidate's experience, education. Hours of M-F and some weekends and holidays. 

Work Location:

This position is either Hybrid (3days in office/2 days at home) if one lives near Markel office location or 100% work from home if outside of Markel office location.

*In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Who we are: 

  

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

  

We’re all about people | We win together | We strive for better 

  

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and