Generalist Human Resources

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The Human Resources Generalist provides HR counsel and support to Supervisors/Managers and hourly Team Members at the Hollywood Theme Park, with a heavy emphasis on maintaining positive employee relations. The role also serves as a liaison with other HR departments including Staffing/Talent Acquisition, Learning and Development, HRIS, Labor Relations, etc. to help resolve issues and assist with HR process coordination.

ESSENTIAL FUNCTIONS

• Provide HR support with a special emphasis on conducting investigations & providing resolutions of concerns related to employee complaints, misconduct.  Investigate Team Member workplace situations including claims of harassment, discrimination and policy violations.
• Provide advice to managers and supervisors regarding employee relations and performance issues. Review and approve performance reviews, employee counseling, performance plans and other disciplinary actions. Ensure that corrective Team Member coaching and counseling is handled in a fair and consistent manner by leaders.
• In collaboration with L&OD, manage annual HR process coordination for assigned client groups (performance evaluations, employee satisfaction survey/TSAT, 360 feedback, etc)
• Provide support to client groups by interacting and communicating with Team Members in the park, visiting break rooms and offices to promote positive relations and proactively address potential issues.
• Provide advice and consultation for front-line hourly Team Members regarding benefits, payroll questions, policy interpretations, and EAP issues.  Provide direction for internal transfer and career paths including on-boarding plans, Intern programs, seasonal supervisor opportunities, and related follow-up paperwork.
• Partner with the Timekeeper team on payroll problems and resolutions.  Work closely with HRIS on resolving SAP issues and ensuring accuracy of Team Member data.
• Support the TSAT team efforts by assisting client group management with communication and action planning.  Collaborate with management on initiatives to improve Team Member morale and reinforce core values.
• Partner with Labor Relations to ensure compliance with collective bargaining agreements and to assist in resolving grievances.
• Perform other duties as assigned.

Qualifications

Basic Requirements

• Bachelor’s degree in Human Resources, Industrial Relations, Business Management or related field required.
• Minimum 3 years Human Resources experience in a large-scale organization and fast paced environment.
• Working knowledge of employee relations, staffing and payroll.

Desired Characteristics

• Flexibility and adaptability in a fast-paced, constantly changing environment.
• Demonstrated ability to drive HR processes and to deliver high quality HR services.
• Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.
• Ability to objectively coach Supervisors/Managers and employees through difficult and emotional issues.
• Demonstrates accountability, thinks critically,