Sr. Technical Account Manager

Location: Texas, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales CPL and Imperva have combined forces to become the largest data security and application security vendor in the world and to jointly develop cybersecurity products for the largest companies around the globe. The joint offering allows covering all aspects of application security andata security for our customers in a way no other vendor can compete with, and makes the Thales and Imperva brand the strongest in the market worldwide!    
  

USA - Remote.

Position Summary

Imperva's Technical Account Manager (TAM) program provides enterprise customers with a white-glove experience and drives value through accelerated adoption and maturity, focusing on technical objectives and unique requirements specific to the customer's business. TAM is a trusted advisor with technical expertise in Imperva products that build business/organizational relationships, learn the customer's unique environment, and understand their needs. Through a white-glove experience, they provide ongoing technical guidance and mentorship on implementation, expansion, new features, and best practices.

Key Areas of Responsibility

• Champion the management and deployment of Imperva's Cloud (Application Security) solutions for designated accounts, ensuring alignment with customer needs.

• Serve as the primary technical expert for assigned customers, addressing inquiries and facilitating effective communication throughout the engagement.

• Act as a customer advocate by expediting case resolutions and overcoming operational challenges through collaboration with internal teams and partners.

• Deliver regular updates on onboarding progress, system configuration, performance tuning, and case management, while sharing insights on security trends and product enhancements.

• Conduct quarterly health checks and service reviews to assess system performance, identify areas for improvement, and improve customers' overall security posture.

• Analyze customer data related to case trends, traffic, and security alerts to provide strategic recommendations that bolster system health and security effectiveness.

Minimum Qualifications:

• Minimum of a 4-year bachelor's degree in Information Systems, Computer Science, Telecommunications, or any Technology field.

• Minimum 6 years experience in Technical Support (tier 2-3) or 4+ years of experience in a Technical Account Manager role.

• Documented experience as Technical Account Manager, or Pre/Post Sales background within the web/network/information security industries.

• Minimum of 3 years experience working with Cloud or Security or Network related products.

• Proven ability to manage complex implementation and onboarding projects, consulting assignments, and technical escalations related to security, DDoS protection, including infrastructure, DNS and application services, Website security, CDN, and Load Balancing.

• Demonstrated experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL, Load balancers, Proxies, and Firewalls.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer backgro