Indirect Procurement Operations, Purchasing Services Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

This position leads the Purchasing Services team, responsible for the execution and lifecycle management of purchase requisitions and purchase orders, supplier maintenance (in partnership with Supplier Enablement), and ensuring compliance with internal and regulatory requirements. The ideal candidate brings strong leadership, operational discipline, and a continuous improvement mindset to support Intuitive’s mission and growth

Roles & Responsibilities:

Leadership & Team Development

• Lead, mentor and develop a high-performing Purchasing Services team that delivers accurate, timely and customer-focused procurement support.

• Define team objectives, monitor performance metrics and ensure measurable impact to Intuitive’s procurement operations

• Foster a culture of accountability, collaboration, and continuous improvement in alignment with Intuitive’s values of integrity and innovation.

Procurement Operations and Service Delivery

• Oversee and streamline the purchase requisition and purchase order lifecycle, ensuring compliance, accuracy, and timely execution.

• Ensure all purchasing activity meets Intuitive’s internal policies, SOX, and regulatory requirements.

• Serve as the primary escalation point for procurement-related inquiries, approvals, and issue resolution.

• Partner closely with Accounts Payable to resolve supplier invoicing issues and support process integration across enterprise systems.

Compliance and Risk Management

• Lead and support quarterly SOX and compliance testing requirements, ensuring timely, accurate completion and robust documentation.

• Establish and maintain internal controls to mitigate risk across procurement and supplier data processes.

• Collaborate with internal audit, finance, and compliance teams to address findings and strengthen governance practices

Process Excellence and Continuous Improvement

• Advance Coupa skills and experience of implementing and working with an Orchestration solution (e.g. Tonkean, Zip etc.)

• Define and track operational metrics to measure service delivery and drive performance accountability.

• Conduct root cause analysis on process gaps or recurring issues, leading initiatives that enhance efficiency and user experience.

• Partner with procurement, finance, and technology teams to optimize tools, workflows, and documentation.

• Lead user acceptance testing (UAT) and process validation for system enhancements within the procurement platform

Qualifications

Skills, Experience, Education, & Training:

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field.

• 10+ years of experience in procurement, purchasing operations, or supplier management, including at least 5 years in a supervisory or managerial capacity.

• Strong understanding of purchase requisition and purchase order management, supplier onboarding, and SOX or compliance processes.

• Demonstrated ability to lead teams, drive measurable outcomes, and improve operational performance.

• Excell