Customer Experience Internship - Italian Speaker

🌍 Uniplaces: Building a Trusted Global Brand for Students

At Uniplaces, we’re on a mission to empower student mobility by making it easier to find accommodation. Backed by top-tier investors like Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital, we’re solving real-life challenges to help students worldwide — faster and better.

We are an internationally-minded company with a talented team and global ambitions. Our decisions are driven by our core values - Passion, Impact, Trust, and Team Spirit - which we strive to create an environment where everyone feels accountable and empowered to achiever their full potential.

About the Operations Team 🚀

Every day, students from 175 nationalities book over 5000 nights across 33 cities on uniplaces.com.

Our diverse team, representing 14 nationalities and speaking 6 languages, is dedicated to improving the student and landlord experience. We aim to make finding a room as easy as booking a flight.

Join Us as a Customer Experience Intern! 👩‍💻

Do you want to make a difference? Join our team as a Customer Experience Intern and become a key player in delivering outstanding support to our community!

💬 In this position, you’ll be the go-to person for assisting students and landlords throughout their booking journey, primarily via email, ensuring a smooth and positive experience at every touchpoint.

🛠️ Address inquiries and resolve issues efficiently while maintaining a professional and friendly tone.

🧭 Provide clear, helpful guidance on our services, policies, and procedures to support confident decision-making.

🤝 Collaborate closely with teams across Sales, Operations, and Product to continuously improve the customer experience and identify areas for enhancement.

📢 Advocate for our users by sharing feedback and contributing actionable ideas to help evolve our platform.

Requirements

🌟 What makes the ideal candidate?

• Strong Communication Skills: You actively listen to customers, show empathy, and communicate clearly to resolve their issues, ensuring they feel heard, supported, and understood.

• Language Skills: Fluency in English & Italian (spoken and written) is essential.

• Organisational Skills: You manage multiple inquiries efficiently, keep track of ongoing cases, and ensure no detail is missed.

• Customer-Oriented Approach: You’re dedicated to delivering top-notch service, building trust, and creating meaningful interactions that lead to customer satisfaction and loyalty.

• International Mindset: You thrive in a multicultural team environment, collaborating with colleagues from 16+ nationalities. Adapting to different cultures and perspective comes naturally to you.

  
  

🥇 Why You’ll Love This Job:

• Learning Experience: Receive intensive training and valuable insights from senior team members to fuel your professional development.

• Global Impact: Interact with people from all over the world and help students navigate one of the most important steps in their lives.

• People-Driven Culture: We prioritise personal development, training, and helping you unlock your full potential.

• World-Class Team: Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world-class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models.

📌 Important Details

• This is a remote-based role in Portugal.

• Internship contract with a duration of 6 months.

• Includes an internship grant + meal allowance.

• Access to a co-working office in Lisbon, Monday to Friday.

• Requires availability of 40H per week.

If you’re looking for a unique experience in a multicultural and international environment, with the opportunity to grow in your career and make a meaningful impact on the business, along with a supportive team that values your skills and offers pathways for development, then apply to become a Customer Experience today!

📩 Ready to Join Us? If this sounds like the opportunity for you, we’d love to hear from you! Apply and let us know why you’re