Spanish Bilingual Medical Assistant

This is a remote position.

• Serve as the primary point of contact for incoming patient calls with professionalism, empathy, and clarity
  
• Coordinate and schedule patient appointments using modern scheduling software
  
• Accurately collect and document patient symptoms and information in our medical database
  
• Act as a liaison between patients and medical staff to ensure smooth communication
  
• Maintain detailed and confidential patient records
  
• Perform general administrative tasks to support clinic operations
  
• Deliver outstanding customer service and ensure every patient feels supported and valued
  

Requirements

• Experience in handling high-volume phone calls in a professional setting
  
• Strong customer service background with a friendly and patient-focused demeanor
  
• Familiarity with medical scheduling tools and calendar management
  
• Excellent written and verbal communication skills in English
  
• High level of accuracy, attention to detail, and data integrity
  
• Prior experience working in a medical or healthcare office environment
  
• Understanding of basic medical terminology and healthcare workflows
  
• Proven organizational and time management skills
  
• Empathetic, patient, and respectful in all interactions
  
• Knowledge of HIPAA compliance and patient privacy standards
  
• Equipped with a reliable internet connection and a quiet, professional home office setup