Client Services Coordinator

Inspectorate, a world leader in independent inspection and analysis of traded commodities is, is part of the Bureau Veritas Group of Companies with clear vision and strategy designed to meet the challenges and demands of its’ shareholders, clients and staff.
Inspectorate focus on rewarding and training staff across the globe to develop a workforce who will act as ambassadors for the business and who will feel proud to be part of a growing and successful Group.
We are looking for people with drive, enthusiasm, commitment and integrity to join a global business with global opportunities.

 

 

 

Job Title: Client Services Coordinator

Location: Witham (Hybrid Working 2-3 days per week in the office)

Salary: Up to £27k per annum (DOE) + fantastic benefits including enhanced maternity/ paternity and life assurance

 

What’s in it for me?

These roles come with a competitive salary and industry leading training and development to support you throughout your career.

 

Core benefits include:

• 25 Days Annual Leave + Bank Holidays + (the option to buy or sell 5 per year)
• Health Care Cash Plan
• Enhanced Maternity and Paternity leave
• Employee Assistance Programme
• Volunteering Programme

 

 

About the Role

We are looking for an experienced Client Services Coordinator to coordinate the commercial aspects of the Bureau Veritas M&M business, in particular coordination of our inspection business for UK and international clients.

On occasion will be required to assist with the core business, as demand dictates. Primarily office based, the role will require client or site visits and event participation.

 

Responsibilities will include:

• Coordination of our Inspection jobs efficiently including but not limited to:

• initial enquiry
• handling of nominations
• confirmation with clear scope of works
• releasing regular updates
• checking of reports and sending to clients
• Invoicing
• Assisting Credit Control with cash collection when queries raised

• Championing BVs core values and ethics, proactively following group policies
• Ensuring both UK and International Inspectors have all information required to complete works
• Effective planning and utilisation of UK inspectors and subcontractors
• Liaison with sites and internal companies to ensure work is scheduled efficiently and effectively
• Data management of jobs using our internal operating system and client information
• Building strong relationships with clients to ensure focus is on quality service delivery
• Ability to negotiate with clients regarding pricing strategy and business development
• Undertaking and providing training activities as required
• Ability/willingness to assist in other areas of the Metals and Minerals UK Coordination teams, as and when required
• Contributing to the upkeep and improvement of office processes and procedures
• Identifying group offices or subcontractors who are more cost effective