Parts Department Trainee

Description and Purpose

The Parts Department Trainee, designed for new hires aged 16 and 17, will assist the parts department in providing excellent customer service while learning all aspects of the parts department.

Duties and Responsibilities

 Check parts in and put away in proper locations.

 Notify appropriate parties when special-order parts arrive.

 Pull parts for customer orders and Outside sales delivery.

 Ship out parts using freight companies (LTL and ground shipping).

 Keep display area updated, organized, and priced according to sales fliers

 Keep parts area clean and uncluttered.

 Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

 Answers phone calls, providing price quotes and other information.

 Utilize computer and catalog to determine part number and price.

 Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

 Inform customer on substitution or modification of part when identical replacement is not available.

 Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

 Follows up on back-ordered parts.

 Notifies the customer when special ordered parts have been received.

 Receives payment from retail customers or obtains credit authorization.

 Ensures that the customer signs all charge sales.

 Ensures that all customers receive their copy of the invoice.

 Keeps current on new products and product updates.

 Participates with the parts manager in maintaining a lost sales tracking program.

 Complete training requirements for the parts department

Maintains professional appearance.

Attend scheduled parts meetings.

 Other tasks as assigned.

Prohibited Activities

Driving a Company Vehicle

Operating a Forklift

Using the Key Cutting Machine

Using the Flywheel Grinding Machine

Operating the Card