Senior Principal, Program Manager

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their operations to increase efficiency, reduce costs, and enhance their customers’ experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

 A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe, supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

We are seeking a highly experienced Senior Principal, Program Manager to lead complex, global ERP implementations with budgets exceeding $35 million. This role requires a strategic leader with a proven track record in managing large-scale, global ERP initiatives, exceptional communication skills, and the ability to influence and collaborate with executive stakeholders across diverse regions.

The candidate will serve as a program leader, bringing together talent from highly skilled domains within our organization to deliver premier solutions focused on delivering customer outcomes. In this role, you will be expected to provide leadership, exercise emotional intelligence, and serve as a trusted advisor while demonstrating an advanced understanding of project and program management.

Duties and Responsibilities

As a Senior Principal, Program Manager, you will be responsible for:

• Lead the end-to-end delivery of a global ERP implementation across multiple countries, ensuring alignment with business goals, timelines, and budget.
• Develop and manage the project plan, including scope, schedule, resources, risk, quality and change management.
• Develop and maintain an integrated project/program schedule that includes major all major milestones and tasks.
• Coordinate cross-functional teams across time zones, cultures, and business units to ensure seamless execution.
• Engage with C-level executives and senior stakeholders to provide updates, manage expectations, and ensure strategic alignment.
• Work with project stakeholders to develop project communications, set direction, goals, and determine priorities.
• Provide leadership and communication to customers and internal Hitachi Solutions stakeholders on project progressions, challenges, threats, risks, etc.
• Mentor and guide project team members, fostering a culture of continuous improvement and knowledge sharing.
• Provide first-line escalation point to your team on project and professional matters, able to coach and resolve conflicts.
• Implement a quality management plan to monitor processes and quality control activities including health reviews, stage gates and deliverable reviews.
• Drive vendor and partner management, including status reporting, RAID log management and issue resolution, performance monitoring, and change control.
• Champion project governance, compliance, and reporting standards in line with Hitachi best practices.
• Facilitating risk assessment/mitigation sessions and follow-through risk management with a proactive, balanced, and business priority-driven approach.
• Leveraging a solid understanding of the project management life cycle and related principles, methodologies and best practices while fostering continuous improvement of processes and execution.
• Managing and executing project budgets of $35M+.
• Participating in Steering Committee activities and deliverables as required as part of the project delivery process.
• Lead teams in the face of ambiguity; drive decision-making while balancing competing priorities

Qualifications

• Minimum of 15 years of experience in professional services Program/Project Management role leading ERP Implementations (SAP, Oracle, Microsoft Dynamics Preferred).
• Proven experience managing multi-platform projects .
• Ability to communicate effectivel