Clinical Nurse Navigator (RN) Stroke - Bronson Neurology, Battle Creek

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Location

BBC Bronson Battle Creek

Title

Clinical Nurse Navigator (RN) Stroke - Bronson Neurology, Battle Creek

The Nurse Navigator will guide patients through the health care system, establishing contact with newly diagnosed (cardiovascular/stroke/ortho/oncology) patients within the care setting as early as possible in the episode. This position will work closely with primary care physicians, surgeons, specialists, ancillary services, and other health care facilities. He/she acts as a liaison between the patient and all of the services required within the system and in the community. The navigator offers patients and their families' psychosocial support, access to resources, and educates on disease specifics and treatment options. In addition, the position works with designated physicians and teams to develop and maintain clinical pathways and measure outcomes. The Nurse Navigator behaves in a professional manner, and consistently demonstrates and promotes the values of respect, honesty, care, and dignity for the patient and all members of the health care team. Within applicable service lines, this position coordinates care for patients in the Bundled Payment (BP) program. The Nurse Navigator will be responsible for ongoing evaluation, quality improvement and outcomes of the BP program patients within their service line scope. Employees providing direct patient care must demonstrate competencies specific to the population served.

Bachelor's degree in nursing and 5 years of professional nursing in specific service line or related area required Master's degree preferred.

Licensed Registered Nurse in good standing with the State of Michigan; BLS certification required within 6 months of hire,

Modified Rankin Scale certification and NIHSS certification within 6 months of hire; Complete institution stroke education requirements annually for role.

Must provide evidence of successful completion (or an approved audit) of a CPR training course within the past 2 years or successfully complete a CPR training course (or audit with approval) within 6 months of hire. 

• Must possess excellent interpersonal, effective problem solving and prioritization skills, and the ability to process information in a confidential manner - Must be able to communicate clearly and effectively with patients, providers and other staff
• Has the ability to maintain patient confidentiality, work independently and think as well as function as an integral team member with other healthcare professionals
• Must also possess excellent computer skills and have ability to read, interpret, and analyze data from various computer systems and equipment - the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time.
• Must have excellent verbal, written and electronic communication skills
• Has the ability to maintain positive customer service
• Has the ability to establish effective working relations with patients, staff and physicians in a team environment
• Expresses thoughts clearly and concisely
• Listens attentively to understand information provided by others. Keeps necessary people informed and up to date
• Demonstrates effective presentation skills; projects credibility and poise - Leads patient education efforts such as classes and support groups - Attends staff, educational, and other meetings as required, presenting information/results as needed. 
• Can negotiate skillfully in tough situations with both internal and external groups - Can settle differences with minimum noise - Can win concessions without damaging relationships - Can be direct and forceful as well as diplomatic - Gains trust quickly of other parties to the negotiations
• Has a good sense of timing Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time
• Acts as a liaison between patients, physicians, ancillary and community services within the designated service line throughout the entire patient experience from diagnosis to post-discharge. May make post-discharge phone calls or home visits.
• Develops and maintains relationships with office staff, hospital department heads, partic