Test Engineer & Service Desk Technician, Junior

Test Engineer & Service Desk Technician, Junior

The Opportunity: 

When a user tries new software, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful software development – and that means rigorous testing. When it doesn’t run smoothly, the user needs your help sorting it out. That’s why we need you, an experienced test engineer, quality assurance professional, or service desk technician with attention to detail that possess excellent communication skills to make sure our team releases and operates the best software possible.

We’re seeking a highly motivated system tester with analytical skills and hands-on manual testing experience to work on a complex custom coded web-based software application. You'll provide support to Tier 1 and Tier 2 service desk for government database and analytical software. You are a strong individual contributor and are able to work as a part of the team to deliver expertise in a variety of software Quality Assurance concepts, practices, and procedures.

As a test engineer on our team, you’ll work with requirements analysts, developers, engineers, and subject matter experts as part of a team evaluating software developed for Department of Defense or other government agencies. You’ll help build a test plan with test cases based on user stories. Using automated and manual processes, you’ll generate data reports and execute the test cases to see how the software performs. You will then document the results and communicate defects to the development team so they can start improving the tool. During breaks in the development cycle, you will directly interface with system users through client service desk activities. You’ll build experience in cloud development, large scale, small scale, and big data systems. You will learn about growth areas such as automation testing, cloud computing, and machine learning from your team.

Join us. The world can't wait.

You Have: 

• 1+ years of experience with system testing methodologies and the the Software Development Life Cycle (SDLC)

• Experience with IT Helpdesk Support to end users either in person, through email, or over the phone

• Experience with Agile methodology, such as JIRA or Confluence

• Experience supporting O365 and SharePoint Online environment

• Ability to analyze, diagnose, troubleshoot, and resolve end user IT issues, such as software applications

• Ability to assess and understand system and functional requirements

• Ability to create and update test cases and perform requirements traceability to ensure all requirements are tested and accounted for

• Secret clearance

• Associate’s degree in a Computer or Cyber field

  

Nice If You Have: 

• Experience with DoD and joint training networks

• Experience with automated software and system testing

• Experience leading and managing Tier I, II, and III Helpdesk Technicians, including monitoring ticket volume and performance metrics while supporting the team

• Ability to understand Quality Assurance processes and follow process guidelines

• Ability to work in a team-oriented, inclusive, collaborative work environment with the team to achieve consensus  

• TS/SCI clearance

• Bachelor’s degree in Information Systems, Computer Science, or other Computer-related field

• Security+ certification or other relevant testing certifications

Clearance: 

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.  

    

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

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