Senior Partner Program Operations Specialist

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us.

Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Job Description

Job Responsibilities:

• Triage and respond to inbound partner inquiries (case management) 

• Monitor partner adherence to program compliance and oversee internal and external communications with key stakeholders 

• Manage partner onboarding communications 

• Review new partner account setup to ensure accuracy 

• Update account and user setup when program enrollment changes 

• Oversee legal requirements including agreement amendments, processing of mergers/acquisitions, rebrands, and partner terminations 

• Manage the administration of partner facing communications as needed, including webinars, monthly newsletter submissions, community posts, the oversight of respective calendars, and upload of posts/assets as needed 

• Write draft copy for communications as needed in support of key stakeholders 

• Proof partner facing newsletters prior to release 

• Review and maintain data integrity in CRM periodically 

• Support Partner Programs and Strategy team with event planning and logistics management 

• Support Programs team as needed on various team projects 

Qualifications

Qualifications: 

• Understanding of a SaaS business and related operations 

• Knowledge of relational databases and operating within (Salesforce, CRM, etc) 

• Familiarity with channel programs 

• Ability to use formulas and other tools in Excel to prepare data sets for analysis 

• Aptitude to identify or modify processes to drive efficiency as the business grows 

• Ability to apply critical and out of the box thinking to solve moderately complex business problems 

• Written and verbal English communication skills for internal and external communication with key stakeholders and partners 

• Ability to respond gracefully to challenging inbound communications 

• Use of PowerPoint as a medium to convey thoughts to internal and external stakeholders 

• Ability to present to internal stakeholders confidently 

• Effective time management to meet SLAs in a fast-paced environment 

• Requires minimal instructions on new tasks 

• Applies good judgment and understands when the business requires a sense of urgency 

• Ability to work independently and manage multiple tasks simultaneously 

• Capacity to learn and apply new concepts, technologies rapidly 

• Ability to work effectively within a globally distributed team environment and coordinate with cross-functional teams 

• Ability to adapt to changing requirements in a fast-paced environment 

Additional Information

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard