Customer Intake Specialist

AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.

As we continue to experience rapid growth and expansion, we are excited to announce multiple openings for talented individuals to join us in our mission. If you are driven by innovation, thrive in a collaborative setting, and are eager to contribute to cutting-edge solutions that transform lives, we want to hear from you.

Join us in making a difference in healthcare technology. At AssistRx, you'll be part of a team that's shaping the future of patient care. Apply today and embark on a rewarding journey with us!

About The Role:

The purpose of the Customer Intake Specialist is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The Customer Intake Specialist will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Services.
• Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met.

• Complete various special projects as required

***VOTED one of Orlando's BEST PLACES TO WORK two years in a row***

****NEW CONVENIENTLY LOCATED SOUTHPARK CENTER BUILDING****

*****WORK FROM HOME AVAILABLE AFTER 120 DAYS*****

Why Choose AssistRx:

• Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
• Flexible Culture: Many associates earn the opportunity to work from home after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
• Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
• Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Requirements

• Previous work experience in Specialty Pharmacy or Customer Service
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting
• Strong ability to multi-task and strong time management skills
• Ability to function in a high-volume, fast-paced environment

• Dependable and strong work ethic
• Ability to accept and implement feedback and coaching

Specific type of experience preferred:

• Experience workin