Client Learning Services Leader

Netsmart's remarkable growth has created an exciting opportunity for a seasoned Learning & Development professional ready to step into a leadership role. In this position, you will oversee the execution of comprehensive learning and development programs for both external clients and internal associates. You will manage in-app solution support and deliver an outstanding online self-service experience within a cutting-edge, digital-first adult learning ecosystem.

If you possess a strong background in creating e-learning content and delivering exceptional learning experiences to external audiences, this could be the perfect next step in your career. Join Netsmart and lead a team of dedicated learning professionals while advancing your career in a dynamic and innovative environment.

Responsibilities

• Identify client experience self-service/learning/solution in-app opportunities and design, develop, and implement learning and content experiences accordingly.

• Lead content innovation using new and emerging trends, research, and methods.

• Research and apply trending learning and content technology and tools to create an innovative and engaging user experience.

• Create and iterate content quality standards.

• Drive multiple learning and self-service content projects by leading iteration cycles including analysis, prototyping, review process, and publishing.

• Identify collaboration opportunities with solution stakeholders regarding solution utilization, solution adoption, solution value, stakeholder feedback, and client/associate data collection.

Qualifications
Required

• Bachelor's degree or equivalent work experience

• At least 6 years of experience as a software technical writer or eLearning instructional designer, or as a software product owner or business analyst with applicable software technical writing skills

• Experience with wiki platform, such as NICE CxOne Expert (formerly Mindtouch), and/or eLearning suite like Articulate 360

Preferred

• Master’s degree in Writing, Technical Writing, Instructional Design or equivalent field.

• Management experience with 3+ or more direct reports.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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