5th March - Recruitment Open Day - Passenger Service Agent

<p>At Sky Handling Partner, our people ‘are’ our business! We are delighted to announce that we are holding a Recruitment Open Day at 09:30am on Wednesday 5th March 2025 at the Carlton Hotel Dublin Airport. Candidates that would like to join us as a Passenger Services Agent in the fast-paced environment of Dublin Airport, working with one of Ireland’s leading Ground Services Providers.</p><p>Please take a moment to read our job specification and if you are ready to take your career to new heights make sure to apply. Our Talent Team will review your application and be in touch with the net steps.</p><p>In this exciting role, you’ll navigate the buzz of air travel, ensuring passengers have an enjoyable experience before their flights while also delivering exceptional service to our airline clients. Experience the energy of the airport as you become a vital part of our team, delivering top-notch service in a setting where every day brings new adventures!</p><p><strong>The Role:</strong></p><p>As a Passenger Service Agent for Sky Handling Partner, you will collaborate closely with your colleagues across many departments as well as with staff at Dublin Airport and our Airline Representatives. Teamwork is essential to ensure a smooth service delivery, coordinating schedules, managing passenger flow, and responding efficiently to any operational challenges that may arise. By communicating effectively with your colleagues and supporting one another, you will help create a seamless and enjoyable travel experience for our passengers, while delivering exceptional services for our airline clients too. </p><p><strong>Key Responsibilities:</strong></p><ul> <li>To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.</li> <li>To verify the validity of passenger’s documentation, with respect to immigration and security considerations</li> <li>Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.</li> <li>Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier’s disruption procedures.</li> <li>Attending to the needs of passengers who may require special assistance</li> <li>To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.</li> <li>To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery.</li> <li>To meet inbound passengers and escort them to immigration through the correct channels.</li> <li>To maintain the highest level of grooming standards as per company regulation.</li> <li>Report any system errors or procedural issues that you experience to your Supervisor.</li> <li>Focus particular attention on avoiding duplicate check-in errors.</li> <li>Other duties will be assigned from time to time including assisting in other departments.</li> </ul><h3>Person Specification:</h3><ul> <li>Customer Service experience</li> <li>Ability to work well under pressure.</li> <li>Good organisational and interpersonal Skills.</li> <li>Ability to work rostered shifts and to be flexible in the event of disruptions.</li> <li>The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager in a professional manner. </li> <li>A good record for attendance, punctuality and time keeping.</li> </ul><p><strong>Requirements</strong></p><p><strong>Essential Criteria</strong></p><p>·        <strong>Pass a 5-Year Security Background Check and Garda Vetting Process:</strong> Successful candidates will be required to undergo a thorough security background check covering the past five years. This process, including Garda vetting, is essential to ensure the safety and security of our operations and to comply with industry regulations.</p><p>·        <strong>Eligible to Live and Work in the E.U.:</strong> Candidates must have the legal right to live and work in the European Union. This ensures compliance with employment laws and enables seamless integration into our diverse workforce.</p><p>·        <strong>Proficient Written and Verbal English Language Skills:</strong> Strong proficiency in both written and spoken English is essential for effective communication within the team and with clients. This includes the ability to understand instructions, convey information clearly, and maintain professional standards in documentation.</p><p>·        <strong>Ability to Work Rostered Shifts and Flexibility:</strong> The role requires you to work on a shift basis, which may include early mornings, late nights, weekends, and holidays. Flexibility is crucial, as operational needs can change due to flight delays or increased passenger demand. Your willingness to adapt to these changes helps maintain smooth operations and enhances the overall customer experience. Shift work w