Sr. Manager, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. We are seeking an experienced and highly analytical Sr. Business Analytics Manager to build and optimize best-in-class business operations with a strong focus on OKR design, KPI reporting, and leadership-level analytics. In this role, you will drive strategic decision-making by developing robust dashboards, actionable insights, and data-driven frameworks that align with organizational goals.

Meet the team:
This team is part of the CTO’s organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal’s global reach through best-in-class technology solutions.

Job Description:

We’re looking for a rockstar who is ready to jump head-first into a fast-paced, rapidly growing team. In this role, you will oversee critical areas of our organization, including headcount management, employee engagement, and business rhythms. This role reports into the Chief of Staff for the VP of Engineering and is crucial in ensuring that our operational strategies align with company goals.

Who you are:

• You bring organization to chaos and are willing to roll up your sleeves and do whatever is needed to get the job done.
• You move fast but work strategically, ensuring business rhythms are operating efficiently without stifling speed and creativity.
• You are self-motivated and able to connect dots quickly.
• You work well with others and know how to navigate complex stakeholder landscapes with ease.

Key Responsibilities:

Headcount Management:

• Manage and track employee headcount across departments.
• Work closely with HR to ensure that staffing levels align with business needs.
• Provide insights and recommendations for resource allocation based on headcount data.
   

Employee Engagement:

• Develop and implement strategies to enhance employee engagement and satisfaction.
• Organize and oversee employee engagement initiatives, events, and surveys.
• Analyze engagement data to identify areas for improvement and work with the Chief of Staff to create actionable plans.
• Act as a liaison between leadership and employees to ensure open communication and foster a positive work culture.
   

Business Tracking & Reporting:

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