Commercial Business Analyst

Company Description

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs. 

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes. 

To amplify the ability to make critical decisions, Citeline is proud to become part of Norstella – an organization that unites the market-leading companies Evaluate, MMIT, Panalgo and The Dedham Group, with a shared goal: to improve patient access to life-changing therapies. We are stronger together – and as a Norstella company, Citeline plays a key role in helping to connect the dots from pipeline to patient.

Job Description

We are looking for a motivated and experienced Business Analyst to join our team!   As a Business Process Analyst, you will be responsible for supporting all Global Commercial Operations’ process activities, including sales operations process improvement, commercial systems solution analyzation, and leading process documentation across the Commercial Operations organization.

Responsibilities

• Researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability
• Reviews, analyzes, and evaluates user needs to create systems and process solutions that support overall business strategies.
• Collects and studies operational team performance data to identify trends and opportunities for improvement.
• Develops process documentation and project plans, including system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation.
• Creates flowcharts, process maps, and diagrams.
• Partner with Commercial Enablement team to train workforce on changes and drive adoption of systems and processes
• Supports cross-functional activities and working sessions during projects' design and implementation phases.
• function as a liaison between Commercial Systems and Commercial users and have both business and technical expertise.
• A specialist on complex technical and business matters.  
• Work is highly independent. May assume a team lead role for the work group.

Qualifications

• Demonstrated progressive relevant experience and an understanding of sales operations
• Strong analytical ability and able to prioritize multiple projects
• SFDC experience and knowledge of enterprise SaaS tools
• Excellent problem solving, project management, interpersonal and organizational skills. Bias toward action.
• SaaS and B2B experience preferred
• Bachelor’s degree
• 7+ years experience

Additional Information

Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates, we are also flexible with different working patterns and prioritize promotions internally. 

We have a full package of competitive benefits and perks available:

• Medical Benefits, Dental Benefits, Vision Benefits
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
• 401k Plan with Employer match
• Paid Time Off (PTO) – 15 days
• Medical Benefits, Dental Benefits, Vision Benefits
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
• 401k Plan with Employer match
• Paid Time Off (PTO) – 10 Company Holidays, 15 Vacation Days, 2 Floating Holidays, Birthday Day and 4 Volunteer Days

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of