Key Account Manager, Industrial & AeroSpace & Defense Markets

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

The Key Account Manager (Sales & Business Development) is responsible for managing and growing a portfolio of strategic customers across Industrial and Aerospace & Defense (A&D) markets. This role balances disciplined account stewardship with proactive business development, driving run-rate revenue while identifying new growth and synergy opportunities across the IDEX–Mott platform. Success in this role requires strong commercial judgment, technical aptitude, and the ability to lead cross-functional collaboration to deliver customer satisfaction and sustainable growth.

Reporting Relationship:

Reports to Senior Director of Sales & Business Development, Industrial & A&D Business Units

Segment Focus:

Industrial / ATA Accounts

• Own and execute run-rate business performance
• Drive new growth and identify whitespace opportunities
• Actively pursue IDEX–Mott synergy opportunities

Aerospace & Defense Accounts

• Own and execute run-rate business
• Identify and develop business development opportunities
• Ensure customer satisfaction, delivery performance, and revenue stability across existing programs

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, building trusted, long-term customer relationships
• Identify, develop, and convert new growth opportunities into funded programs, prototype work, and production awards
• Manage run-rate revenue including order flow, forecasting accuracy, pricing, commercial terms, and ongoing customer communication
• Proactively coordinate IDEX–Mott synergy opportunities with sister companies
• Partner cross-functionally with Engineering, Operations, Quality, and Supply Chain to ensure reliable delivery, issue resolution, and program continuity
• Represent the voice of the customer while aligning internal priorities with strategic and operational constraints

Major Challenges

• Balancing long-term account strategy with day-to-day transactional activities (quoting, order follow-up, issue resolution)
• Aligning internal cross-functional teams to meet customer timelines and technical requirements
• Resolving contract discrepancies and commercial disagreements
• Translating customer pain points into actionable internal priorities while managing competing demands

Expected Performance Outcomes

• Achieve year-over-year double-digit revenue and margin growth for strategic accounts
• Deliver new business wins through IDEX platform synergies
• Respond to customer inquiries related to orders, lead times, and pricing within an average of 24 hours
• Demonstrate strong cross-functional collaboration across engineering, operations, quality, service, and field sales
• Ensure strong quote-to-order conversion and compliance with pricing policies

Required Experience & Qualifications

• 7–12+ years of experience in technical sales, key account management, or business development within Industrial, Aerospace, Defense, or advanced manufacturing environments
• Proven ability to drive growth in industrial markets and manage complex, long-cycle customer relationships
• Strong commercial judgment with the ability to engage technical, operational, and executive stakeholders
• Experience in multi-business or platform organizations preferred
• Familiarity with engineered components, filtration, fluid control, precision manufacturing, or advanced materials preferred

Skills & Competencies

• Proficiency in NetSuite and Microsoft Office
• Working knowledge of manufacturing processes and their impact on inventory, shipping, and vendor management
• Technical aptitude to understand Mott products and applications
• Pricing and price-list fluency
• Ability to colle