Publication Operations Assistant (PeerJ)

Company Description

Taylor & Francis is an Informa Business 

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

This position helps authors, peer-reviewers, and Academic Editors as we move submissions through peer-review and into production via our Content Management System. This role is conducted entirely online. It includes checking manuscripts to ensure they are complete and adhere to our guidelines; troubleshooting and fixing various aspects of the peer-review process; light copyediting of accepted articles before publication to ensure compliance with house style; coordinating with reviewers, authors, Academic Editors and typesetters and responding to their queries; communicating with authors and reviewers. Reporting to the Head of Publishing Operation.

What you'll be doing:

• Depending on the exact responsibilities of the individual:
  • Complete internal checks on resubmissions
  • Accepted article “V1” checking; & “V2/V3” checking
  • Processing of Major and Minor Corrections on publications
• Author correspondence
• Minor Copyediting
• Some training of new staff
• Resolving issues that arise for both internal and external stakeholders, in a timely fashion.
• Cross trained, and able to provide staffing coverage across the team
• Answer emails/customer service inquiries via Freshdesk and email
• Provide feedback on internal checks completed by others
• Proactive follow up with authors with submissions that have author list discrepancies
• Responding to waiver requests
• Answering author enquiries regarding any changes that they need to make to their submissions to meet technical requirements
• Conducting resubmission technical checks and providing feedback to external freelance partners regarding their own resubmission technical checks
• Working with authors to ensure that they have answered all of the queries of our technical checks
• Assisting with documentation
• Collaborating on workflows and processes
• Liaison and collaboration with colleagues primarily in the Editorial group

Qualifications

What we're looking for:

• Excellent English comprehension and communication skills (written and verbal)
• Proficiency with text document programs (most importantly MS Word)
• Proficiency working with PDF editing tools and MS Office tools
• Demonstrated organizational skills (the ability to prioritize and meet deadlines)
• Excellent attention to detail
• An interest, and/or experience, in STM (‘Scientific, Technical and Medical’) or academic publishing
• A university degree or equivalent is preferred
• Able to complete their assignments in a timely manner
• Self-directed
• Demonstrate good judgment (using common sense, logic, and problem-solving skills)
• Capable of understanding when to escalate a situation
• Take initiative where appropriate and particularly where a sense of urgency is required
• Demonstrates the highest standards of ‘customer service’

Maintains discretion regarding confidential information.

Additional Information

What we offer in return:

• Hourly pay rate ranging from $24.73 - $26.92 (about $45,000 - $49,000 annually) 
• An excellent work/life balance with a fantastic, flexible working culture.
• 15 days paid vacation 
• 10 paid sick days
• 2 Paid floating holidays + paid day off for your birthday each year
• 3 additional discretionary days off during the