Salesforce Developer/Administrator (ZR_20136_JOB)

This is a remote position.

Job Highlights:

Job Overview: We are seeking a talented and resourceful Salesforce Developer to join our dynamic team. In this role, you will work on designing and developing scalable solutions, customizing Salesforce applications, and ensuring optimal functionality. You will play an integral part in ideation, planning, and development, collaborating closely with cross-functional teams to deliver high-quality solutions. You’ll also be empowered to identify issues and independently propose improvements to enhance our processes and systems.

Key Responsibilities:

• Research & Feasibility Checks: Provide insights based on research and experience to assist in the ideation of new features. Advise the team on the feasibility of ideas and suggest alternative solutions to achieve the desired outcomes.
  

• Planning & Estimation: Assist in the planning and estimation of feature rollouts, ensuring they are delivered on time and meet functional expectations.
  

• Software Development: Develop, customize, and maintain Salesforce applications including configuration, custom code (Apex), and Lightning components. Ensure all developments align with technical specifications.
  

• Continuous Improvement: Actively participate in team retrospectives by identifying pain points, offering solutions, and suggesting improvements for both the team and product.
  

• Automation: Use Salesforce Process Builder, Workflow Rules, and Flows to automate key business processes, driving operational efficiency and productivity.
  

• Quality Assurance: Perform thorough testing, quality assurance, and debugging to ensure that the developed solutions are reliable and perform optimally in live environments.
  

• Documentation: Create and maintain comprehensive documentation for all customizations, configurations, and technical implementations.
  

• User Training: Provide training and support to end-users to ensure effective use of Salesforce Service Cloud.
  

Requirements:

• Hands-on experience with Salesforce, including customization, configuration, and optimization for customer service and support use cases.
  
• Proficiency in Salesforce development, including expertise in Apex, Lightning Components, and other relevant technologies.
  
• Strong problem-solving skills with a proactive approach to identifying issues and proposing solutions.
  
• Excellent communication skills with the ability to work collaboratively across international teams.
  
• A resourceful mindset—willing to research and learn on the fly to get the job done right.
  
• Highly organized and structured, ensuring well-documented PRs, clear JIRA/ClickUp tickets, and proper status updates.
  

Preferred Skills and Experience:

• Proven experience building and deploying scalable digital platforms to production environments.
  
• In-depth